Work from home Call Center Representative

We are hiring ambitious and motivated Customer Care Representatives to work on our team focusing on premier HR contact centers. In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits by helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.

Responsibilities

Must live in the sate of Florida, Georgia or Texas.

Must have capabilites to work from home in a comfortable, condusive work enviornment, with interent speed that meets the clients requirements

Must have current or prior working experience with pension benefits

2+ years of work experience in handling customer interactions

2+ years of experience handling complex processes, problem solving and applying analytical skills

Experience with desktop technology and learning multiple applications

Experience working in a fast paced environment

** Must be able to work an 8 hour shift between the hours of 8:00 a.m. to 8:00 p.m. EST (Monday- Friday).

The essential functions of this role include:

working weekends

Skills

Active Listening

Telephone Etiquette

Empathy

Interpersonal Sensitivity

Typing Skills

Basic Computer Skills

Pension/DB

Customer Relations

Customer Service

Pension

Follow-up

Pension and Trusts

Customer support

Education

High School (required)

Qualifications

Years of experience: 2 years

Experience level:Experienced

Shift: First

Working hours: 8 AM - 8 PM