Arabic Work At Home Customer Experience Representative
DISH
2021-08-18T16:41:23Z
Englewood
Colorado
United States
Customer Service / Call Center
(No Timezone Provided)
The role
As an Arabic Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and troubleshooting questions – including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you! In this role, you will:
Communicate the value of our products and share ways for customers to get the most from DISH Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Establish long-term customer relationships Back-to-back phone calls with customers throughout the entirety of your shift What’s in it for you?
This is a Full Time, Work-From-Home position #remote Average first-year salaries over $30,000Top first-year agents averaging over $40,000 5% increase to your starting rate upon completing training Company-provided equipment Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Complimentary DISH programming Highly-discounted Sling subscription Discounted phone plans on Boost Mobile Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. We are looking for determined, energetic individuals to provide excellent customer service by answering inbound technical and service calls from the comfort of your home.
Ideal representatives have:
High School diploma, GED, or equivalent experience Six months of related customer service and troubleshooting experience and/or training An openness to being coachable and a desire to learn new techniques All representatives must have:
The ability to navigate company communications and programs in English while speaking with customers in Arabic Ability to work and remain engaged on the phone throughout the entirety of your shift This job does not allow flexibility to answer the door or be on-call care for others during work hours Superb attendance Flexibility to work hours that mirror our customers’ needs Tech savviness with the ability to smoothly operate Windows OS desktop computer Ability to multi-task; speaking with customers while logging information and navigating multiple programs Where you'll be working:
You'll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.
As a Work-at-Home (WAH) employee, you will have additional responsibilities concerning your home environment and the requirements regarding the capabilities of your computer and mobile device.
Work-at-Home Technical Requirements:
Computer & Accessories
DISH will supply a PC tower loaded with all of the software necessary for your employment. This tower is not Bluetooth enabled. All equipment must be wired. DISH will also provide: Two Monitors and all pertinent cabling USB Noise-Cancelling Headset USB Webcam USB Keyboard USB Mouse Home Internet
Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported Mobile Device
Smartphone capable of placing and receiving voice and video calls, SMS messages with access to the App store Home Environment and Work Space
Dedicated home office workspace, preferably a separate room with its own door Adequate space to set up the workstation Ability to hardwire internet, plug directly into router Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower) Agents are responsible for maintaining the workspace in a safe condition Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to: Children playing Dogs barking Loud music Non-work-related phone calls Doorbells Family members/roommates You are scheduled on the phone throughout the entirety of your shift. It’s important to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
Starting Pay varies by your home location:
Arizona $14.75 + $1 Arabic Language Differential
Colorado $12.50 + $1 Arabic Language Differential
Colorado, Denver $14.77 + $1 Arabic Language Differential
Florida $12.50 + $1 Arabic Language Differential
Georgia $11.50 + $1 Arabic Language Differential
Illinois $13.50 + $1 Arabic Language Differential
Indiana $12.50 + $1 Arabic Language Differential
Kansas $12.50 + $1 Arabic Language Differential
Maryland $13.50 + $1 Arabic Language Differential
Michigan $13.50 + $1 Arabic Language Differential
Mississippi $11.00 + $1 Arabic Language Differential
Missouri $12.50 + $1 Arabic Language Differential
North Carolina $11.50 + $1 Arabic Language Differential
Nebraska $14.75 + $1 Arabic Language Differential
New Jersey $13.50 + $1 Arabic Language Differential
New Mexico $10.50 + $1 Arabic Language Differential
New York $15.00 + $1 Arabic Language Differential
Ohio $15.00 + $1 Arabic Language Differential
Oklahoma $12.50 + $1 Arabic Language Differential
Texas $12.50 + $1 Arabic Language Differential
Texas, El Paso County $13.00 + $1 Arabic Language Differential
Texas, Hidalgo, Starr, Willacy & Cameron Counties $ 10.50 + $1 Arabic Language Differential
Utah $12.50 + $1 Arabic Language Differential
Virginia $11.50 + $1 Arabic Language Differential
Wisconsin $12.50 + $1 Arabic Language Differential
West Virginia $12.00 + $1 Arabic Language Differential
Wyoming $12.50 + $1 Arabic Language Differential
Uncapped Commission:
At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make important connections, both in and out of work;
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen, which may include a drug test.
Arabic Work At Home Customer Experience Representative
Customer Service / Call Center
The role
As an Arabic Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and troubleshooting questions – including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you! In this role, you will:
Communicate the value of our products and share ways for customers to get the most from DISH Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues Establish long-term customer relationships Back-to-back phone calls with customers throughout the entirety of your shift What’s in it for you?
This is a Full Time, Work-From-Home position #remote Average first-year salaries over $30,000Top first-year agents averaging over $40,000 5% increase to your starting rate upon completing training Company-provided equipment Medical, Dental, Vision Insurance Paid vacation and sick time 401(k) Investments Company-matched funds Tuition reimbursement Complimentary DISH programming Highly-discounted Sling subscription Discounted phone plans on Boost Mobile Opportunity is our greatest benefit Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. We are looking for determined, energetic individuals to provide excellent customer service by answering inbound technical and service calls from the comfort of your home.
Ideal representatives have:
High School diploma, GED, or equivalent experience Six months of related customer service and troubleshooting experience and/or training An openness to being coachable and a desire to learn new techniques All representatives must have:
The ability to navigate company communications and programs in English while speaking with customers in Arabic Ability to work and remain engaged on the phone throughout the entirety of your shift This job does not allow flexibility to answer the door or be on-call care for others during work hours Superb attendance Flexibility to work hours that mirror our customers’ needs Tech savviness with the ability to smoothly operate Windows OS desktop computer Ability to multi-task; speaking with customers while logging information and navigating multiple programs Where you'll be working:
You'll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.
As a Work-at-Home (WAH) employee, you will have additional responsibilities concerning your home environment and the requirements regarding the capabilities of your computer and mobile device.
Work-at-Home Technical Requirements:
Computer & Accessories
DISH will supply a PC tower loaded with all of the software necessary for your employment. This tower is not Bluetooth enabled. All equipment must be wired. DISH will also provide: Two Monitors and all pertinent cabling USB Noise-Cancelling Headset USB Webcam USB Keyboard USB Mouse Home Internet
Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported Mobile Device
Smartphone capable of placing and receiving voice and video calls, SMS messages with access to the App store Home Environment and Work Space
Dedicated home office workspace, preferably a separate room with its own door Adequate space to set up the workstation Ability to hardwire internet, plug directly into router Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower) Agents are responsible for maintaining the workspace in a safe condition Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to: Children playing Dogs barking Loud music Non-work-related phone calls Doorbells Family members/roommates You are scheduled on the phone throughout the entirety of your shift. It’s important to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
Starting Pay varies by your home location:
Arizona $14.75 + $1 Arabic Language Differential
Colorado $12.50 + $1 Arabic Language Differential
Colorado, Denver $14.77 + $1 Arabic Language Differential
Florida $12.50 + $1 Arabic Language Differential
Georgia $11.50 + $1 Arabic Language Differential
Illinois $13.50 + $1 Arabic Language Differential
Indiana $12.50 + $1 Arabic Language Differential
Kansas $12.50 + $1 Arabic Language Differential
Maryland $13.50 + $1 Arabic Language Differential
Michigan $13.50 + $1 Arabic Language Differential
Mississippi $11.00 + $1 Arabic Language Differential
Missouri $12.50 + $1 Arabic Language Differential
North Carolina $11.50 + $1 Arabic Language Differential
Nebraska $14.75 + $1 Arabic Language Differential
New Jersey $13.50 + $1 Arabic Language Differential
New Mexico $10.50 + $1 Arabic Language Differential
New York $15.00 + $1 Arabic Language Differential
Ohio $15.00 + $1 Arabic Language Differential
Oklahoma $12.50 + $1 Arabic Language Differential
Texas $12.50 + $1 Arabic Language Differential
Texas, El Paso County $13.00 + $1 Arabic Language Differential
Texas, Hidalgo, Starr, Willacy & Cameron Counties $ 10.50 + $1 Arabic Language Differential
Utah $12.50 + $1 Arabic Language Differential
Virginia $11.50 + $1 Arabic Language Differential
Wisconsin $12.50 + $1 Arabic Language Differential
West Virginia $12.00 + $1 Arabic Language Differential
Wyoming $12.50 + $1 Arabic Language Differential
Uncapped Commission:
At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make important connections, both in and out of work;
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen, which may include a drug test.