Remote Tier 1 Azure Service Desk

RESPONSIBILITIES:

Kforce has a client in Jacksonville, FL that is seeking a Remote Tier 1 Azure Service Desk. Duties:

• Tier 1 Azure Service Desk will support end-users in a way that respects the value of their time and the value of their business
• Clearly communicate expectations with customers
• Document issues and resolutions in detail
• As a Tier 1 Azure Service Desk, you will provide preventative maintenance services
• Provide emergency service to clients as required. Troubleshoot and resolve network, server, workstation, and software problems
• Deploy servers, workstations, printers, routers, firewalls, and other hardware as required by client
• Install operating systems, networking software/firmware, and application software
• Tier 1 Azure Service Desks install and configure software to meet the client's functional, performance and security requirements
• Track daily activities to generate billing reports; Work with the client and with Management to determine how to increase the company's value to its clients
• Tier 1 Azure Service Desks support the daily operations of Cloud solutions using Microsoft Azure, Office 365, and underlying technologies

Job Requirements:

REQUIREMENTS:

• Associates degree in Computer Science or Computer Information Systems desired; Education may be substituted with related work experience
• Overall, 1 or more years of experience as a Helpdesk/Service desk technician or comparable experience
• Experience with Anti-virus solutions
• Strong TCP/IP, DHCP, and DNS configuration and troubleshooting experience a plus
• Strong troubleshooting skills in Windows 10

Items below are not required:

• MCP, MCSA, or MCSE Certification a plus
• CISCO hardware/IOS experience a plus
• Experience in Network Management in a Microsoft Windows environment
• Firewall and VPN installation, configuration and troubleshooting experience IIS configuration, load balancing, and troubleshooting experience desired
• Experience in installing, troubleshooting, and administration of Microsoft Windows Servers including Server 2016 and 2019 and Windows 10, 7/8.1 Desktop operating systems
• Server virtualization technologies, Microsoft Hyper-V experience required, other virtualization experience a plus
• Client virtualization technologies, (e.g.: Citrix Xen Desktop/XenApp, VMware View, Microsoft RDS, and App-V experience is a plus)
• Background in Microsoft Windows Server and Active Directory design, implementation, and administration desired; ADFS experience preferred
• Experience in Troubleshooting and administration of Exchange, including Exchange 2013, 2016
• Microsoft Azure and Office 365 experience a plus
• Experienced in Azure Resource Manager, DSC, and JSON a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.