Work from Home- Customer Service Representative

iQor

Wisconsin

United States

Customer Service / Call Center
(No Timezone Provided)

Work from Home- Customer Service Representative

  • LocationFully Remote
  • Job typeFull time
  • We are seeking Work from Home- Customer Service Representatives to assist our client’s customers via inbound and outbound calls in a fast-paced environment utilizing our online benefits platform to provide all necessary information and tools required to make the best benefits decisions, assist and inform all members from access to enrollment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced candidates with knowledge of benefits should also be willing to learn on the job, have excellent communication skills, and be highly reliable. 

    A world of opportunity is waiting...

    Let’s get started!

    Benefits & Perks

  • Medical, Dental, Vision (Eligible after 30 days)
  • Paid Time Off (Earn immediately and use after 90 days)
  • Tuition Reimbursement
  • Referral Incentive Program
  • Travel and Entertainment Discounts (movie tickets, amusement parks, gyms, etc.)
  • Quarterly Reviews & Raises (Performance based)
  • Performance Bonuses
  • Responsibilities

  • Demonstrated ability for call handling; issue identification; up-selling/cross-selling products; using of job tools and call resolution
  • Accurately document customer account in client systems
  • Follow all required scripts, policies, and procedures
  • Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)
  • Requirements

  • Candidate must attend orientation in person at one of the following locations: Houston, TX | Meridian, MS | Richardson, TX | Tempe, AZ
  • Minimum of 1 year of stable customer service experience (call center, food service, hospitality, or retail) 2+ years of customer service experience preferred
  • HS Diploma or GED/equivalent BA/BS degree preferred
  • Flexibility in working schedule (shifts vary by client and require at least one weekend day)
  • Self-motivated and able to adapt and comprehend changes in business processes and procedures
  • Criminal record check and drug test required
  • Work from Home Requirements

  • Environment: Quiet, secure, and distraction free for the duration of working hours.
  • Landline Phone: Not required 
  • Internet: Wireless not permitted.
  • Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
  • Connection: Direct connection from modem to PC required
  • Computer Specs: Company will provide PC
  • We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community.

    About iQor US

    iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

    Work from Home- Customer Service Representative

    iQor

    Wisconsin

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Work from Home- Customer Service Representative

  • LocationFully Remote
  • Job typeFull time
  • We are seeking Work from Home- Customer Service Representatives to assist our client’s customers via inbound and outbound calls in a fast-paced environment utilizing our online benefits platform to provide all necessary information and tools required to make the best benefits decisions, assist and inform all members from access to enrollment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced candidates with knowledge of benefits should also be willing to learn on the job, have excellent communication skills, and be highly reliable. 

    A world of opportunity is waiting...

    Let’s get started!

    Benefits & Perks

  • Medical, Dental, Vision (Eligible after 30 days)
  • Paid Time Off (Earn immediately and use after 90 days)
  • Tuition Reimbursement
  • Referral Incentive Program
  • Travel and Entertainment Discounts (movie tickets, amusement parks, gyms, etc.)
  • Quarterly Reviews & Raises (Performance based)
  • Performance Bonuses
  • Responsibilities

  • Demonstrated ability for call handling; issue identification; up-selling/cross-selling products; using of job tools and call resolution
  • Accurately document customer account in client systems
  • Follow all required scripts, policies, and procedures
  • Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)
  • Requirements

  • Candidate must attend orientation in person at one of the following locations: Houston, TX | Meridian, MS | Richardson, TX | Tempe, AZ
  • Minimum of 1 year of stable customer service experience (call center, food service, hospitality, or retail) 2+ years of customer service experience preferred
  • HS Diploma or GED/equivalent BA/BS degree preferred
  • Flexibility in working schedule (shifts vary by client and require at least one weekend day)
  • Self-motivated and able to adapt and comprehend changes in business processes and procedures
  • Criminal record check and drug test required
  • Work from Home Requirements

  • Environment: Quiet, secure, and distraction free for the duration of working hours.
  • Landline Phone: Not required 
  • Internet: Wireless not permitted.
  • Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
  • Connection: Direct connection from modem to PC required
  • Computer Specs: Company will provide PC
  • We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community.

    About iQor US

    iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.