Content Strategist (Remote)

Are you passionate about delivering the best self-service experience to customers? We're growing our team and are actively looking for creative problem solvers and user advocates to continue evolving our help and support content delivered via our applications, help center, and Triva, our chatbot.This position is available remotely. About the roleAs a Content Strategist, you'll have the following responsibilities:Work closely with colleagues across our global organization to design, develop, and maintain self-service help content for legal, tax, and accounting software.Foster collaboration across multiple teams as you gather technical and product-specific information and translate that information into concise, clear text for our end-users, both internal and external.Display a strong commitment to delivering quality documentation in HTML, PDF, etc.Review and update existing content and create new content to fill our gaps.Design page layout, interactions, and visual tone.Use data and research to evaluate our content's impact and push for continuous improvement that shows real results.Present your work and articulate your approach to teammates, product owners, and other stakeholders.About youYou're a fit for the role of Content Strategist if you:Have a bachelor's degreeMinimum of 3 years working in the world of content, including content management systems (CMSs), knowing Adobe Experience Manager (AEM) and the XML Documentation Add-on is a plusConfident and skilled in HTML, DITA is a plusContent design skills is a plusQuick learner with strong research, problem solving skills and an energetic passion to help othersExpress strong communication skills (written and verbal)What's in it For You?You will join our inclusive culture of world-class talent, where we are committed to yourpersonal and professional growth through:Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote throughout 2021. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.#LI-SS1Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.Protect yourself from fraudulent job postings click here to know more.More information about Thomson Reuters can be found on .