Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit . Eligibility may vary.
Position description
This is a full time remote position within the United States.
Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff.
Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic.
Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.
Mayo Clinic will not sponsor or transfer visas for this position including F-1 OPT STEM.
Qualifications
Bachelor’s degree and training/experience in technical development;
OR, Associate’s degree and 5 years’ professional experience in technical development.
Additional qualifications
Knowledge of system design principles, software development methodologies, and computer programming.
Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills.
May interface with vendor support service groups or other external support teams to ensure proper escalation
during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications.
Exemption status
Exempt
Compensation Detail
Required education, experience, and tenure may be considered along with internal equity when job offers are extended. The salary range every 2 weeks is approx. $2,608.00-$4,228.00 based on a full-time position.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
All unit members participate in an oncall rotation.
Weekend schedule
All unit members participate in an oncall rotation.
Remote
Yes
Mayo Clinic
Rochester Minnesota
United States
Information Technology
(No Timezone Provided)
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit . Eligibility may vary.
Position description
This is a full time remote position within the United States.
Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff.
Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic.
Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.
Mayo Clinic will not sponsor or transfer visas for this position including F-1 OPT STEM.
Qualifications
Bachelor’s degree and training/experience in technical development;
OR, Associate’s degree and 5 years’ professional experience in technical development.
Additional qualifications
Knowledge of system design principles, software development methodologies, and computer programming.
Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills.
May interface with vendor support service groups or other external support teams to ensure proper escalation
during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications.
Exemption status
Exempt
Compensation Detail
Required education, experience, and tenure may be considered along with internal equity when job offers are extended. The salary range every 2 weeks is approx. $2,608.00-$4,228.00 based on a full-time position.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
All unit members participate in an oncall rotation.
Weekend schedule
All unit members participate in an oncall rotation.
Remote
Yes