Customer Care Representative, Work at Home

Sutherland

Albany New York

United States

Customer Service / Call Center
(No Timezone Provided)

**Customer Care Representative, Work at Home****Req:**22004315_enCity:USA Work at HomeState:USA Work At Home**Job Description:**Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive working from home while effectively multi-tasking on a variety of projects and assignments?We are hiring **Customer Service Representatives** to deliver exceptional service and solutions to customers through inbound calls and chat in a work from home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Our hours of operation are Monday-Friday, 7A-7P EST.**What we offer:**+ Competitive hourly rate of $14/hour+ Medical, dental and vision benefits+ Paid training & PTO+ Advancement opportunities - 80% of our frontline leaders have been promoted from within+ Monthly rewards & recognition programs+ Employee Discounts+ EAP & Health and Wellness programs including a personal trainerdedicated to Sutherland**Qualifications:****This is the job for you if you:**+ Excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)+ Possess strong communication skills, are an active listener and can leverage probing question skills to provide resolutions+ Have a strong attention to detail and the ability to effectively multitask+ Possess a high diploma or GED; associate's degree is a plus.+ Know your way around a PC with strong keyboard skills and basic MS Office knowledge.**Requirements to work from home:**+ Excellent Internet connectivity:+ Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!+ Wireless and/or satellite Internet Service Providers are not compatible with our systems.+ A quiet and distraction-free, secure place to work.**About us:**As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.Here, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background - we celebrate and embrace our diversity, whole-heartedly.**Want to learn more about our team? Check us out @SutherlandLifeUSA on Instagram or Sutherland USA on Facebook.**Our CommitmentOur workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Customer Care Representative, Work at Home

Sutherland

Albany New York

United States

Customer Service / Call Center

(No Timezone Provided)

**Customer Care Representative, Work at Home****Req:**22004315_enCity:USA Work at HomeState:USA Work At Home**Job Description:**Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive working from home while effectively multi-tasking on a variety of projects and assignments?We are hiring **Customer Service Representatives** to deliver exceptional service and solutions to customers through inbound calls and chat in a work from home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Our hours of operation are Monday-Friday, 7A-7P EST.**What we offer:**+ Competitive hourly rate of $14/hour+ Medical, dental and vision benefits+ Paid training & PTO+ Advancement opportunities - 80% of our frontline leaders have been promoted from within+ Monthly rewards & recognition programs+ Employee Discounts+ EAP & Health and Wellness programs including a personal trainerdedicated to Sutherland**Qualifications:****This is the job for you if you:**+ Excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)+ Possess strong communication skills, are an active listener and can leverage probing question skills to provide resolutions+ Have a strong attention to detail and the ability to effectively multitask+ Possess a high diploma or GED; associate's degree is a plus.+ Know your way around a PC with strong keyboard skills and basic MS Office knowledge.**Requirements to work from home:**+ Excellent Internet connectivity:+ Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!+ Wireless and/or satellite Internet Service Providers are not compatible with our systems.+ A quiet and distraction-free, secure place to work.**About us:**As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.Here, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background - we celebrate and embrace our diversity, whole-heartedly.**Want to learn more about our team? Check us out @SutherlandLifeUSA on Instagram or Sutherland USA on Facebook.**Our CommitmentOur workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.