$17/HR REMOTE CUSTOMER SERVICE REP. MUST HAVE 1 YEAR OF CALL CENTER EXPERIENCE!!!!
Aston Carter
Tempe Arizona
United States
Customer Service / Call Center
(No Timezone Provided)
Description:
MUST HAVE AT LEAST 1 YEAR OF CALL CENTER EXPERIENCE.
These reps will complete 30 days of in office training at the office on Rio Salado, then they will be working from home until Envolve determines when to bring back the rest of the department. Candidates must be comfortable working from home temporarily with reliable high speed internet.
They will take inbound calls from members (Centene healthcare members) to answer basic questions and/or transfer them to the appropriate party (50-90 calls/day)
-Responsible for determining the clients issue, offer solutions or providing follow up as needed.
-Will handle a mix of both inbound and outbound calls
Resolve customers billing complaints by exchanging merchandise, refunding money and adjusting bills
-Contact customers to respond to their inquires or to notify them of claim investigation and any planned adjustments
-Refer unresolved issues to appropriate departments
-Update and keep customer records of interactions and services provided
-Must updated patient database accurately and timely according to department standards
Skills:
Customer Service, Bilingual, Spanish, Medical, Health*, Insurance, Benefits, Provider, Vision, Claim*, Eligibility, Member, Physician, Inbound, Handle Time
Top Skills Details:
Customer Service, Bilingual, Spanish,Medical, Health*, Insurance, Benefits, Provider, Vision, Claim*, Eligibility, Member, Physician, Inbound, Handle Time
Additional Skills & Qualifications:
Required: - 1+ year of customer service experience in a call center - Strong Data Entry and computer system skills - Bilingual in Spanish required (Please test candidate on Spanish Bilingual Assessment in Proveit) Preferred Experience: - Passive Job S
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
$17/HR REMOTE CUSTOMER SERVICE REP. MUST HAVE 1 YEAR OF CALL CENTER EXPERIENCE!!!!
Aston Carter
Tempe Arizona
United States
Customer Service / Call Center
(No Timezone Provided)
Description:
MUST HAVE AT LEAST 1 YEAR OF CALL CENTER EXPERIENCE.
These reps will complete 30 days of in office training at the office on Rio Salado, then they will be working from home until Envolve determines when to bring back the rest of the department. Candidates must be comfortable working from home temporarily with reliable high speed internet.
They will take inbound calls from members (Centene healthcare members) to answer basic questions and/or transfer them to the appropriate party (50-90 calls/day)
-Responsible for determining the clients issue, offer solutions or providing follow up as needed.
-Will handle a mix of both inbound and outbound calls
Resolve customers billing complaints by exchanging merchandise, refunding money and adjusting bills
-Contact customers to respond to their inquires or to notify them of claim investigation and any planned adjustments
-Refer unresolved issues to appropriate departments
-Update and keep customer records of interactions and services provided
-Must updated patient database accurately and timely according to department standards
Skills:
Customer Service, Bilingual, Spanish, Medical, Health*, Insurance, Benefits, Provider, Vision, Claim*, Eligibility, Member, Physician, Inbound, Handle Time
Top Skills Details:
Customer Service, Bilingual, Spanish,Medical, Health*, Insurance, Benefits, Provider, Vision, Claim*, Eligibility, Member, Physician, Inbound, Handle Time
Additional Skills & Qualifications:
Required: - 1+ year of customer service experience in a call center - Strong Data Entry and computer system skills - Bilingual in Spanish required (Please test candidate on Spanish Bilingual Assessment in Proveit) Preferred Experience: - Passive Job S
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.