W-2 Remote Tax Manager:
If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help leading our Tax Expert and Services team. You will be providing leadership and performance management to a team of front line Tax Support and Tax Advice agents, who provide guidance to customers completing their taxes in TurboTax. This is a remote, W-2 position.
Responsibilities:
Deliver the highest quality support to TurboTax customers by hiring, training, and performance management of talent
Create a high performing team that provides care that is so good, our customers rave about it
Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
Foster a team environment of collaboration, accountability and continuous improvement
Effectively use data to evaluate, identify and coach performance
Lead the team through a fast paced, constantly changing environment
Our Typical Deliverables:
Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
Provide growth and collaboration opportunities through use of employee one-on-one sessions, team op mechs and ongoing learning sessions
Continuously improve team performance by providing employee coaching and mentoring
Act as the conduit between the team and the business by condensing and disseminating large amounts of information
Timely review and completion of administrative tasks such as payroll and schedules
Experience/Skills Required:
Credentialed CPA, EA
Experience supporting TurboTax customers or managing/leading a customer facing team
Extensive prior experience preparing individual returns, business and estate taxes a plus
Understanding of how to manage a team and provide them with guidance in being successful
Willing to work hours outside normal schedule as needed
Possess strong business acumen
Able to effectively communicate to multiple skill levels and personalities
Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
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Paro
Arizona
United States
Accounting
(No Timezone Provided)
W-2 Remote Tax Manager:
If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help leading our Tax Expert and Services team. You will be providing leadership and performance management to a team of front line Tax Support and Tax Advice agents, who provide guidance to customers completing their taxes in TurboTax. This is a remote, W-2 position.
Responsibilities:
Deliver the highest quality support to TurboTax customers by hiring, training, and performance management of talent
Create a high performing team that provides care that is so good, our customers rave about it
Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
Foster a team environment of collaboration, accountability and continuous improvement
Effectively use data to evaluate, identify and coach performance
Lead the team through a fast paced, constantly changing environment
Our Typical Deliverables:
Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals
Provide growth and collaboration opportunities through use of employee one-on-one sessions, team op mechs and ongoing learning sessions
Continuously improve team performance by providing employee coaching and mentoring
Act as the conduit between the team and the business by condensing and disseminating large amounts of information
Timely review and completion of administrative tasks such as payroll and schedules
Experience/Skills Required:
Credentialed CPA, EA
Experience supporting TurboTax customers or managing/leading a customer facing team
Extensive prior experience preparing individual returns, business and estate taxes a plus
Understanding of how to manage a team and provide them with guidance in being successful
Willing to work hours outside normal schedule as needed
Possess strong business acumen
Able to effectively communicate to multiple skill levels and personalities
Excellent skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
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