Remote Regional Underwriting Scenario Desk Specialist
CrossCountry Mortgage
2021-10-12T13:46:47Z
Brecksville
Ohio
United States
None
(No Timezone Provided)
Description
CrossCountry Mortgage started in Cleveland in 2003, when our President and CEO Ronald J. Leonhardt, Jr., had the vision to become a nationwide full-service lender that could provide more to customers — meeting their home financing needs, being there every step of the way, and making homeownership dreams possible and affordable. We’re continuing to expand our nationwide footprint, and we’re not stopping any time soon!
We Care! CrossCountry Mortgage offers eligible employees a robust, industry leading benefits package including medical, dental, and vision insurance, as well as a 401(k) plan with a generous employer match! We also offer company-provided Short-Term Disability, Employee Assistance, and Wellness Programs. Those who work at our corporate headquarters in Northeast Ohio also enjoy a casual dress code, an on-site market café, and an upbeat working environment!
Position Overview:
As the Regional Underwriting Scenario Specialist, you will be responsible for providing fast and friendly guidance to all employees by way of in-person and virtual communications. Detail-oriented critical thinker who can take initiative and work with others to efficiently and effectively meet turn times and maintain customer satisfaction within a region. The Regional Underwriting Scenario Specialist acts as the central point of contact for Loan Officers and Loan Processors to provide a thorough understanding of product and policy guidelines and the ability to clearly articulate these guidelines. This guidance ranges from answering “how-to” questions, providing investor specific guidelines, reviewing, and analyzing income scenarios/documentation and assisting in detailed loan structure/scenario questions.
Job Responsibilities:
Daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for underwriting/loan scenario-based questions and communication. Reviewing and responding to general underwriting scenarios. Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines. Analyzing various underwriting scenarios and suggesting potential alternate options with different investors. Review and analyze complex income documentation, including personal and business tax return and provide calculations to be used for qualifying. Create technical documentation, system documentation, “how to” guides, FAQ’s and self-help references. Track tasks, activities and time spent within the ticketing system and meet expected turn-times. Participate in all Underwriting Department, Regional and Sales calls as directed by management, and hold own calls as deemed necessary by management. Assist with training sales or processing staff in areas where they need additional guidance. Collaborate among team members and work effectively in a team-oriented environment and open communication amongst other departments. Maintaining a strong focus on continued growth and learning of essential underwriting knowledge. Maintain all UW designations, as applicable. Assist with other responsibilities and projects as identified by management. Qualifications and Skills:
Bachelor’s degree preferred. 4+ years of recent mortgage underwriting experience, underwriting to multiple agency and investor guidelines. Government underwriting experience with designations preferred (FHA and VA). Excellent communication, negotiation, and problem-solving skills. Strong team player with excellent interpersonal skills. Demonstrates analytical thinking - analyzes information, identifies key issues, and draws logical conclusions; identifies the root causes of problems and develops solutions. Strategic thinker - identifies opportunities to achieve goals while anticipating impacts and consequences to the business; sees the "big picture". Ability to learn and navigate complex proprietary software platforms. Must be able to work independently in a fast-paced, goal-oriented environment. Must be flexible and adaptable to changing business needs. Ability to provide excellent customer service in person, on the phone and via ticketing system. Knowledge and experience using Microsoft Word, Excel, and Outlook.
Remote Regional Underwriting Scenario Desk Specialist
Description
CrossCountry Mortgage started in Cleveland in 2003, when our President and CEO Ronald J. Leonhardt, Jr., had the vision to become a nationwide full-service lender that could provide more to customers — meeting their home financing needs, being there every step of the way, and making homeownership dreams possible and affordable. We’re continuing to expand our nationwide footprint, and we’re not stopping any time soon!
We Care! CrossCountry Mortgage offers eligible employees a robust, industry leading benefits package including medical, dental, and vision insurance, as well as a 401(k) plan with a generous employer match! We also offer company-provided Short-Term Disability, Employee Assistance, and Wellness Programs. Those who work at our corporate headquarters in Northeast Ohio also enjoy a casual dress code, an on-site market café, and an upbeat working environment!
Position Overview:
As the Regional Underwriting Scenario Specialist, you will be responsible for providing fast and friendly guidance to all employees by way of in-person and virtual communications. Detail-oriented critical thinker who can take initiative and work with others to efficiently and effectively meet turn times and maintain customer satisfaction within a region. The Regional Underwriting Scenario Specialist acts as the central point of contact for Loan Officers and Loan Processors to provide a thorough understanding of product and policy guidelines and the ability to clearly articulate these guidelines. This guidance ranges from answering “how-to” questions, providing investor specific guidelines, reviewing, and analyzing income scenarios/documentation and assisting in detailed loan structure/scenario questions.
Job Responsibilities:
Daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for underwriting/loan scenario-based questions and communication. Reviewing and responding to general underwriting scenarios. Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines. Analyzing various underwriting scenarios and suggesting potential alternate options with different investors. Review and analyze complex income documentation, including personal and business tax return and provide calculations to be used for qualifying. Create technical documentation, system documentation, “how to” guides, FAQ’s and self-help references. Track tasks, activities and time spent within the ticketing system and meet expected turn-times. Participate in all Underwriting Department, Regional and Sales calls as directed by management, and hold own calls as deemed necessary by management. Assist with training sales or processing staff in areas where they need additional guidance. Collaborate among team members and work effectively in a team-oriented environment and open communication amongst other departments. Maintaining a strong focus on continued growth and learning of essential underwriting knowledge. Maintain all UW designations, as applicable. Assist with other responsibilities and projects as identified by management. Qualifications and Skills:
Bachelor’s degree preferred. 4+ years of recent mortgage underwriting experience, underwriting to multiple agency and investor guidelines. Government underwriting experience with designations preferred (FHA and VA). Excellent communication, negotiation, and problem-solving skills. Strong team player with excellent interpersonal skills. Demonstrates analytical thinking - analyzes information, identifies key issues, and draws logical conclusions; identifies the root causes of problems and develops solutions. Strategic thinker - identifies opportunities to achieve goals while anticipating impacts and consequences to the business; sees the "big picture". Ability to learn and navigate complex proprietary software platforms. Must be able to work independently in a fast-paced, goal-oriented environment. Must be flexible and adaptable to changing business needs. Ability to provide excellent customer service in person, on the phone and via ticketing system. Knowledge and experience using Microsoft Word, Excel, and Outlook.