FT Customer Support Associate (Work From Home)

Elation Health

Capitol Heights Maryland

United States

Customer Service / Call Center
(No Timezone Provided)


[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medica, Dental, Vision & Life / PTO / Home Office + Tech Stipend - As a Customer Support Associate you'll: Field common Tier 1 customer cases and Patient Passport cases, primarily using pre-written responses and Help Center articles; Answer common troubleshooting and how-to questions about the Elation and Passport applications via email or phone; Collaborate internally with other members of the Tier 1 team, as well as other customer facing teams; Collect pertinent information from customers and escalate complex Passport cases to Senior Customer Support Specialists...Hiring Fast >>

FT Customer Support Associate (Work From Home)

Elation Health

Capitol Heights Maryland

United States

Customer Service / Call Center

(No Timezone Provided)


[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medica, Dental, Vision & Life / PTO / Home Office + Tech Stipend - As a Customer Support Associate you'll: Field common Tier 1 customer cases and Patient Passport cases, primarily using pre-written responses and Help Center articles; Answer common troubleshooting and how-to questions about the Elation and Passport applications via email or phone; Collaborate internally with other members of the Tier 1 team, as well as other customer facing teams; Collect pertinent information from customers and escalate complex Passport cases to Senior Customer Support Specialists...Hiring Fast >>