Customer Service Representative - TELEWORK
Dunhill Professional Search
Charleston West Virginia
United States
Customer Service / Call Center
(No Timezone Provided)
We are currently seeking customer service/call center representatives to work for our client in support of various government customers. This is an immediate need and this position is 100% TELEWORK! You will be provided a laptop and headset in order to perform your duties - a reliable internet connection and place to work in your home are necessary.
Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
Job Responsibilities
* Supports customer to submit and process transactions
* Assists customer with identifying and resolving processing issues and website access inquires
* Supports inbound calling, outbound calling, email, web chat and outreach to customers
* Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
* Meet Quality Assurance Requirements and other key performance metrics
Minimum Qualifications
High School Diploma or GED
1-2 years of customer service or public relations experience.
Candidates should have call center experience or experience being on the phone and working on a computer at the same time.
Experience with MS Office is strongly preferred.
Candidates must be US citizens due to background requirements.
Other Job Specific Skills
* Ability to successfully adapt and perform during times of high call volume.
* Ability to provide effective customer service and deal tactfully and courteously with the public.
* Strong written and verbal communication skills.
* Strong listening ability to interpret and clarify information being provided by customers.
* Strong commitment to providing quality service.
* Ability to foster a good working relationship and rapport with customers.
* Keen attention to detail and accuracy.
Bilingual (English & Spanish) candidates are strongly encouraged to apply.
Customer Service Representative - TELEWORK
Dunhill Professional Search
Charleston West Virginia
United States
Customer Service / Call Center
(No Timezone Provided)
We are currently seeking customer service/call center representatives to work for our client in support of various government customers. This is an immediate need and this position is 100% TELEWORK! You will be provided a laptop and headset in order to perform your duties - a reliable internet connection and place to work in your home are necessary.
Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
Job Responsibilities
* Supports customer to submit and process transactions
* Assists customer with identifying and resolving processing issues and website access inquires
* Supports inbound calling, outbound calling, email, web chat and outreach to customers
* Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application
* Meet Quality Assurance Requirements and other key performance metrics
Minimum Qualifications
High School Diploma or GED
1-2 years of customer service or public relations experience.
Candidates should have call center experience or experience being on the phone and working on a computer at the same time.
Experience with MS Office is strongly preferred.
Candidates must be US citizens due to background requirements.
Other Job Specific Skills
* Ability to successfully adapt and perform during times of high call volume.
* Ability to provide effective customer service and deal tactfully and courteously with the public.
* Strong written and verbal communication skills.
* Strong listening ability to interpret and clarify information being provided by customers.
* Strong commitment to providing quality service.
* Ability to foster a good working relationship and rapport with customers.
* Keen attention to detail and accuracy.
Bilingual (English & Spanish) candidates are strongly encouraged to apply.