Insurance Customer Support Associate - Remote
Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Work from Home Insurance Customer Support Associate .
What You Can Expect
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• $15 per hour (maybe dependent on local minimum wage guidelines)
• And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit .
What You'll be Doing
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
Why You? What You Bring
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
• High speed internet access (> 15 mbps)
• Strong customer service orientation
• High school diploma or equivalent is the minimum and… with education… more is better
• Handy with MS Windows and other computer applications
• 1 year of B2B experience preferred
• Ethernet direct to router
• A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) near your router
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.
TTEC
Englewood Colorado
United States
Customer Service / Call Center
(No Timezone Provided)
Insurance Customer Support Associate - Remote
Our TTEC work from home team has 41 preferred residency states. We do not hire residents of AK, CA, HI or outside of the United States
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Work from Home Insurance Customer Support Associate .
What You Can Expect
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• $15 per hour (maybe dependent on local minimum wage guidelines)
• And yes...all the competitive performance bonus opportunities, health and wellbeing, financial and income protection, and paid leave benefits you'd expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit .
What You'll be Doing
As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
Why You? What You Bring
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
• High speed internet access (> 15 mbps)
• Strong customer service orientation
• High school diploma or equivalent is the minimum and… with education… more is better
• Handy with MS Windows and other computer applications
• 1 year of B2B experience preferred
• Ethernet direct to router
• A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) near your router
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.