Senior Functional Analyst (ServiceNow) - Remote Opportunity (BTS- Business Technology Solutions)

First American

Irving Texas

United States

Information Technology
(No Timezone Provided)

Job Summary

We are well known for our excellence in Title Insurance and Escrow Services. We are less known for our excellence in technology and we’re on a mission to change that. We’re continually investing in our future, how we work and what we build. Be part of a transformative team that will shape the future as we envision, design and develop our next generation solutions. 

We’re looking for an experienced Senior Functional Analyst to help us migrate from an old technology platform. While doing so we want to envision the best possible future and solve the problems that matter most. Join us if you are driven by curiosity and have passion for creating the future.
 

*Remote candidates encouraged to apply!

Determine Business system requirements and document the same. Develop functional specifications and design solutions as per application capability. Acts as a liaison between the Enterprise Application Services team and the Business users. Performs Fit/Gap Analysis. Configure application software to deliver new or modified functionality. Documents Test plans and supports user acceptance testing. Recommends application functionality and features that could be implemented. Create and manage service requests with application vendors to resolve application issues or functionality.

Senior Functional Analyst

Essential Functions

  • Requirements Gathering – Leads meetings to determine business needs and documents them.

  • Conducts Feasibility study of the requirements

  • Research ERP/packaged application functionality and features that could be implemented to meet business requirements.

  • Perform Fit/Gap Analysis

  • Configure application software to deliver new or modified functionality.

  • Develop functional specifications and design solutions based on application module capabilities. Performs application support functions such as incident triage, research application bugs, respond to customer escalations, and other activities that lead to issue resolution

  • Collaborates with technical team in the process of developing application extension solutions or resolving application issues.

  • Acts as a liaison between the Enterprise Application Services team and the Business users.

  • Prepare test plans and execute, lead and support user testing.

  • Assists in issue resolution of complex production issues as needed.

  • Create and manage service requests with application vendors to resolve application issues or functionality.

  • Plans and/or monitors all the tasks and/or phases involved in successful delivery of application solution.

  • Responsible for in depth functional knowledge of the application as well as business process knowledge of the groups using the application.

  • Guides and mentors associate functional resources or other functional resources as directed by leadership.

  • Required to perform duties outside of normal work hours based on business needs.

  • Knowledge and Skills/Technology Used

  • Good written and oral communication skills.

  • Requires problem solving and analytical skills, and the ability to communicate technical information to both technical and non-technical users.

  • Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks required to maintain system functionality.

  • Demonstrated ability to analyze and interpret complex business processes and systems.

  • Experience working on projects involving multiple application modules and integration with other systems.

  • Experience working on complex projects delivered on time and error-free.

  • Demonstrated ability to work under pressure and meet deadlines

  • Working knowledge of ERP/Packaged application functionality and features.

  • Has background that combines functional expertise and business management skills with an understanding of information technology.

  • Familiarity creating process documentation, training procedures, and standard operating procedures.

  • Typical Education

  • Typically requires Bachelor's degree or equivalent combination of education and experience

  • Typical Range of Experience

  • Typically 4-6 years of directly related experience

  • License or Certification

  • Certification in ERP/Packaged Software preferred

  • Business Analysis Certification such as CBAP or CCBA preferred

  • #techreferral

    Senior Functional Analyst (ServiceNow) - Remote Opportunity (BTS- Business Technology Solutions)

    First American

    Irving Texas

    United States

    Information Technology

    (No Timezone Provided)

    Job Summary

    We are well known for our excellence in Title Insurance and Escrow Services. We are less known for our excellence in technology and we’re on a mission to change that. We’re continually investing in our future, how we work and what we build. Be part of a transformative team that will shape the future as we envision, design and develop our next generation solutions. 

    We’re looking for an experienced Senior Functional Analyst to help us migrate from an old technology platform. While doing so we want to envision the best possible future and solve the problems that matter most. Join us if you are driven by curiosity and have passion for creating the future.
     

    *Remote candidates encouraged to apply!

    Determine Business system requirements and document the same. Develop functional specifications and design solutions as per application capability. Acts as a liaison between the Enterprise Application Services team and the Business users. Performs Fit/Gap Analysis. Configure application software to deliver new or modified functionality. Documents Test plans and supports user acceptance testing. Recommends application functionality and features that could be implemented. Create and manage service requests with application vendors to resolve application issues or functionality.

    Senior Functional Analyst

    Essential Functions

  • Requirements Gathering – Leads meetings to determine business needs and documents them.

  • Conducts Feasibility study of the requirements

  • Research ERP/packaged application functionality and features that could be implemented to meet business requirements.

  • Perform Fit/Gap Analysis

  • Configure application software to deliver new or modified functionality.

  • Develop functional specifications and design solutions based on application module capabilities. Performs application support functions such as incident triage, research application bugs, respond to customer escalations, and other activities that lead to issue resolution

  • Collaborates with technical team in the process of developing application extension solutions or resolving application issues.

  • Acts as a liaison between the Enterprise Application Services team and the Business users.

  • Prepare test plans and execute, lead and support user testing.

  • Assists in issue resolution of complex production issues as needed.

  • Create and manage service requests with application vendors to resolve application issues or functionality.

  • Plans and/or monitors all the tasks and/or phases involved in successful delivery of application solution.

  • Responsible for in depth functional knowledge of the application as well as business process knowledge of the groups using the application.

  • Guides and mentors associate functional resources or other functional resources as directed by leadership.

  • Required to perform duties outside of normal work hours based on business needs.

  • Knowledge and Skills/Technology Used

  • Good written and oral communication skills.

  • Requires problem solving and analytical skills, and the ability to communicate technical information to both technical and non-technical users.

  • Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks required to maintain system functionality.

  • Demonstrated ability to analyze and interpret complex business processes and systems.

  • Experience working on projects involving multiple application modules and integration with other systems.

  • Experience working on complex projects delivered on time and error-free.

  • Demonstrated ability to work under pressure and meet deadlines

  • Working knowledge of ERP/Packaged application functionality and features.

  • Has background that combines functional expertise and business management skills with an understanding of information technology.

  • Familiarity creating process documentation, training procedures, and standard operating procedures.

  • Typical Education

  • Typically requires Bachelor's degree or equivalent combination of education and experience

  • Typical Range of Experience

  • Typically 4-6 years of directly related experience

  • License or Certification

  • Certification in ERP/Packaged Software preferred

  • Business Analysis Certification such as CBAP or CCBA preferred

  • #techreferral