Account Services Specialist - $14/hr (Work-From-Home)

Vivint

Las Vegas Nevada

United States

Customer Service / Call Center
(No Timezone Provided)

Job Description

Account Services Specialist: $14.00/hour

Are you looking for an entry-level job that offers career growth opportunities? We have what you’re looking for!

Who We Are:

Vivintis a leading smart home company in North America. Dedicated to redefining the home experience with intelligent products and services, Vivint delivers an integrated smart home system with in-home consultation, professional installation and support.With a professional team ofSmart Home Prosand24/7 customer care and monitoring,Vivint serves approximately 1.7 million customers throughout the U.S. and Canada.

Due to COVID-19, appropriate steps have been taken to protect our candidates, employees and customers. Currently we are offering candidates and employees the opportunity to work remotely. (Must meet Work-From-Home requirements to qualify)

Why You’ll Love Working Here :

  • People are Talking - Fast Company ranked us #22 on its list of the World’s 50 Most Innovative Companies. Forbes named us one of America’s Best Employers and a Best Employer for Diversity. We’re Great Place to Work Certified. PC Magazine, Digital Trends and many more recommend us. The list goes on here.

  • Vivint Gives Back – Helping people is core to our DNA – Engage for Good recognized Vivint with the 2020 Gold Halo Award for group volunteerism.

  • Pure Innovation– We have received multiple awards for innovation including being named among Fast Company’s “World’s 50 Most Innovative Companies"

  • Work Your Way: We have modern, open floorplans that foster teamwork, as well as work-while-you-walk stations to invigorate mind and body, and the latest technology to help you be successful.

  • Resources for Success - Our most valuable assets are ouremployees,and each deserves the best. We offer industry-leading compensation, comprehensive benefits, an onsite medical clinic for employees and their families, as well as all the resources for building long-term career success.

  • Work Hard, Play Hard - Here at Vivint, not only will you do the best work of your career,but you’ll alsohave a lot of fun while doing it. You’ll find table tennis, pool tables, foosball and shuffleboard across our campuses. Our full-service onsite gyms, full-size indoor basketball courts and outdoor sand volleyball court will add a spark to your day. After work, join us for private concerts by popular bands and musicians, summer carnivals and incentive trips to great locations.

  • As an Account Services Specialist, you will be the first point of contact after a customer is installed. You will be responsible for verifying that the account information we have on file is correct and validating that the customer understands their contract terms.

    Here is what our current employees say about Vivint:

    “Our leaders are transparent with the direction of the company and they truly believe in what they say to their employees.”

    “Vivint provides a great work environment and the schedule flexibility that I need while I’m enrolled in school.”

    Training: Paid, Mandatory training

    Hourly Rate:   $14.00/ hr

    Company Benefits:

  • 10 Paid Holidays
  • Paid/Unpaid time off
  • Medical/dental/vision/life coverage
  • 401(k) Plan + Employer Match
  • Paid Maternity, Paternity and Adoption Leave
  • Primary Responsibilities and Essential Functions:

  • Review billing history
  • Offer billing solutions
  • Administer account information updates
  • Process payments
  • Answer questions about customers line of credit or loan
  • Accurately document and update records in required systems
  • What we’re looking for:

  • A customer advocate - someone that can relate to the customer and provide effective solutions
  • Excellent communication skills (both verbal and written)
  • Excellent organizational and coordination skills
  • Ability to work effectively with other departments and in a team environment
  • A fast learner - someone that can become comfortable with navigating Vivint’s service and sales databases
  • Customer service experience preferred, but not required
  • Someone that can engage customers professionally and efficiently
  • Employee Perks:

  • Part-time and Full-time options
  • Paid training
  • Employee pricing on Vivint products
  • Career development and leadership opportunities
  • Flexible scheduling – must be able to commit to your schedule for the first 90 days
  • Discounts with various national companies and vendors
  • Casual dress code
  • Access to our private health clinic, located at our Corporate campus in Provo
  • Fun office culture
  • Minimum Requirements:

  • High School Graduate, GED, or equivalent
  • Must be able to work 1 weekend day each week
  • Ability to sit for a full shift
  • Ability to take incoming calls for a full shift
  • Work-From-Home Requirements: 

  • Must be able to provide your own equipment. This entails a computer (laptop or desktop) along with a headset equipped with a microphone. (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)

  • Must have reliable internet: 10 MBPS download and 5 MBPS upload speeds

  • Be able to type a minimum of 35 WPM

  • Have a quiet and private location from which to work

  • Understand you cannot be the primary caregiver for any children, other people or pets while on shift.

  • Account Services Specialist - $14/hr (Work-From-Home)

    Vivint

    Las Vegas Nevada

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Job Description

    Account Services Specialist: $14.00/hour

    Are you looking for an entry-level job that offers career growth opportunities? We have what you’re looking for!

    Who We Are:

    Vivintis a leading smart home company in North America. Dedicated to redefining the home experience with intelligent products and services, Vivint delivers an integrated smart home system with in-home consultation, professional installation and support.With a professional team ofSmart Home Prosand24/7 customer care and monitoring,Vivint serves approximately 1.7 million customers throughout the U.S. and Canada.

    Due to COVID-19, appropriate steps have been taken to protect our candidates, employees and customers. Currently we are offering candidates and employees the opportunity to work remotely. (Must meet Work-From-Home requirements to qualify)

    Why You’ll Love Working Here :

  • People are Talking - Fast Company ranked us #22 on its list of the World’s 50 Most Innovative Companies. Forbes named us one of America’s Best Employers and a Best Employer for Diversity. We’re Great Place to Work Certified. PC Magazine, Digital Trends and many more recommend us. The list goes on here.

  • Vivint Gives Back – Helping people is core to our DNA – Engage for Good recognized Vivint with the 2020 Gold Halo Award for group volunteerism.

  • Pure Innovation– We have received multiple awards for innovation including being named among Fast Company’s “World’s 50 Most Innovative Companies"

  • Work Your Way: We have modern, open floorplans that foster teamwork, as well as work-while-you-walk stations to invigorate mind and body, and the latest technology to help you be successful.

  • Resources for Success - Our most valuable assets are ouremployees,and each deserves the best. We offer industry-leading compensation, comprehensive benefits, an onsite medical clinic for employees and their families, as well as all the resources for building long-term career success.

  • Work Hard, Play Hard - Here at Vivint, not only will you do the best work of your career,but you’ll alsohave a lot of fun while doing it. You’ll find table tennis, pool tables, foosball and shuffleboard across our campuses. Our full-service onsite gyms, full-size indoor basketball courts and outdoor sand volleyball court will add a spark to your day. After work, join us for private concerts by popular bands and musicians, summer carnivals and incentive trips to great locations.

  • As an Account Services Specialist, you will be the first point of contact after a customer is installed. You will be responsible for verifying that the account information we have on file is correct and validating that the customer understands their contract terms.

    Here is what our current employees say about Vivint:

    “Our leaders are transparent with the direction of the company and they truly believe in what they say to their employees.”

    “Vivint provides a great work environment and the schedule flexibility that I need while I’m enrolled in school.”

    Training: Paid, Mandatory training

    Hourly Rate:   $14.00/ hr

    Company Benefits:

  • 10 Paid Holidays
  • Paid/Unpaid time off
  • Medical/dental/vision/life coverage
  • 401(k) Plan + Employer Match
  • Paid Maternity, Paternity and Adoption Leave
  • Primary Responsibilities and Essential Functions:

  • Review billing history
  • Offer billing solutions
  • Administer account information updates
  • Process payments
  • Answer questions about customers line of credit or loan
  • Accurately document and update records in required systems
  • What we’re looking for:

  • A customer advocate - someone that can relate to the customer and provide effective solutions
  • Excellent communication skills (both verbal and written)
  • Excellent organizational and coordination skills
  • Ability to work effectively with other departments and in a team environment
  • A fast learner - someone that can become comfortable with navigating Vivint’s service and sales databases
  • Customer service experience preferred, but not required
  • Someone that can engage customers professionally and efficiently
  • Employee Perks:

  • Part-time and Full-time options
  • Paid training
  • Employee pricing on Vivint products
  • Career development and leadership opportunities
  • Flexible scheduling – must be able to commit to your schedule for the first 90 days
  • Discounts with various national companies and vendors
  • Casual dress code
  • Access to our private health clinic, located at our Corporate campus in Provo
  • Fun office culture
  • Minimum Requirements:

  • High School Graduate, GED, or equivalent
  • Must be able to work 1 weekend day each week
  • Ability to sit for a full shift
  • Ability to take incoming calls for a full shift
  • Work-From-Home Requirements: 

  • Must be able to provide your own equipment. This entails a computer (laptop or desktop) along with a headset equipped with a microphone. (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)

  • Must have reliable internet: 10 MBPS download and 5 MBPS upload speeds

  • Be able to type a minimum of 35 WPM

  • Have a quiet and private location from which to work

  • Understand you cannot be the primary caregiver for any children, other people or pets while on shift.