(Remote) Customer Service Care Coordinator

Kelly Services is currently seeking a **(Remote) Customer Service Care Coordinator** for one of our top medical service clients in **Lewisville, TX.** We are looking for Bilingual talent for this customer service role.+ Hourly Pay Rate: $17.00+ Schedule: Monday through Friday+ Training 8:00-5:00+ Duration: Contract to hire+ Required: Must be able to work remotely without distractions and adhere to all HIPAA guidelines**Your Duties**+ Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution+ Responsible for reporting Adverse Events within the required timeframe+ Create and complete accurate referrals and applications and keep updated on policy or procedural changes+ Investigate and resolve patient/physician inquiries and concerns in a timely manner+ Enter detailed information into company proprietary software while conversing via telephone+ Place outbound phone calls for patient follow ups or confirmations+ Demonstrate superior customer support talents+ Interact with the patient referral sources to process new applicants+ Steward patient accounts from initial contact through final approval/denial+ Prioritize multiple, concurrent assignments and work with a sense of urgency+ Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes.Education:+ High School education required+ **Must be able to work remotely without distractions and adhere to all HIPAA guidelines**+ Must have 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience+ Previous experience or knowledge of practices and procedures commonly used in a **call center or customer service environment highly preferred**+ Knowledgeable of **insurance billing methods and general pharmacy operations** a plus+ Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Company Proprietary Software (DiseaseTrak), and Cisco telephone software.+ **Why Kelly?** At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.As a Kelly Services candidate you will have access to numerous perks, including:Exposure to a variety of career opportunities as a result of our expansive network of client companies Career guides, information and tools to help you successfully position yourself throughout every stage of your careerAccess to more than 3,000 online training courses through our Kelly Learning CenterWeekly pay and service bonus plansGroup- rate insurance options available immediately upon hire*+ **Let us help advance your career today.** *Available for purchase and administered by a designated third-party vendorKelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.**Why Kelly** **®** **?**The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ® ) is one focus within the full array of Kelly Services® workforce solutions.Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.**AboutKelly Services** **®**As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook () , LinkedIn () and Twitter () .Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. ()