About this job
Description
ServiceNow CMDB Architect
Would you like to design a ServiceNow CMDB while working from home? If so, this position could be for you.
The successful candidate will be responsible for designing CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt
Responsibilities
Responsibilities
• Develop and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Develop, maintain, and ensure adherence with CMDB technical design standards
• Create and maintain CMDB architecture and
Description
ServiceNow CMDB Architect
Would you like to design a ServiceNow CMDB while working from home? If so, this position could be for you.
The successful candidate will be responsible for designing CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt
Responsibilities
Responsibilities
• Develop and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Develop, maintain, and ensure adherence with CMDB technical design standards
• Create and maintain CMDB architecture and technical design documentation
• Proactively identify ServiceNow technical deficiencies and recommend solutions
• Evaluate enhancement requests, provide design recommendations, and document technical requirements
• Ensure solution design and process consistency and continuity across the CMDB, IT Domains, and the processes that depend on the CMDB
• Design and implement solutions, which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation
• Proactively identify and resolve data or functionality gaps in the CMDB
• Design, implement, manage and ensure the effectiveness of the integration of the CMDB with external sources of data (e.g.: SCCM)
• Design, implement, and manage the integration of the CMDB with other systems that receive CMDB data
• Develop and manage transforms for bulk updates to the CMDB
• Participate in ServiceNow upgrade planning, testing, and validation
• Provide technical leadership, guidance and training as needed
• Collaborate with cross-functional teams to achieve goals and objectives
• Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed
• Communicate technical challenges and solutions to both technical and non-technical audiences
Required Qualification
Preferred Qualifications
Scheduled Weekly Hours
40
Humana
Indianapolis Indiana
United States
Customer Service / Call Center
(No Timezone Provided)
About this job
Description
ServiceNow CMDB Architect
Would you like to design a ServiceNow CMDB while working from home? If so, this position could be for you.
The successful candidate will be responsible for designing CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt
Responsibilities
Responsibilities
• Develop and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Develop, maintain, and ensure adherence with CMDB technical design standards
• Create and maintain CMDB architecture and
Description
ServiceNow CMDB Architect
Would you like to design a ServiceNow CMDB while working from home? If so, this position could be for you.
The successful candidate will be responsible for designing CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt
Responsibilities
Responsibilities
• Develop and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Develop, maintain, and ensure adherence with CMDB technical design standards
• Create and maintain CMDB architecture and technical design documentation
• Proactively identify ServiceNow technical deficiencies and recommend solutions
• Evaluate enhancement requests, provide design recommendations, and document technical requirements
• Ensure solution design and process consistency and continuity across the CMDB, IT Domains, and the processes that depend on the CMDB
• Design and implement solutions, which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation
• Proactively identify and resolve data or functionality gaps in the CMDB
• Design, implement, manage and ensure the effectiveness of the integration of the CMDB with external sources of data (e.g.: SCCM)
• Design, implement, and manage the integration of the CMDB with other systems that receive CMDB data
• Develop and manage transforms for bulk updates to the CMDB
• Participate in ServiceNow upgrade planning, testing, and validation
• Provide technical leadership, guidance and training as needed
• Collaborate with cross-functional teams to achieve goals and objectives
• Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed
• Communicate technical challenges and solutions to both technical and non-technical audiences
Required Qualification
Preferred Qualifications
Scheduled Weekly Hours
40