Remote Integration Specialist - Partner Manager

First American

Atlanta Georgia

United States

Customer Service / Call Center
(No Timezone Provided)

Job Summary

The Integration Specialist is responsible for the ongoing support of existing partner integrations, provides critical support for the successful implementation of new clients, and ensures the ongoing success of our integrations for existing clients. This role is responsible for the on-going management of assigned partners and for ensuring accurate communication across all stakeholders including all internal teams as well as external loan origination system (LOS) partners and clients. Further, this role will be responsible for the initial setup and client kickoff calls; will provide troubleshooting support during the testing phase and will maintain the highest levels of customer service throughout the client implementation and support lifecycle.

Essential Functions

  • Work with clients and partners to obtain business requirements and business rules to determine effective software integration and implementation solutions
  • Build and maintain relationships with key leaders, partners, and clients
  • Ability to troubleshoot complex integration issues between our software solutions and partner software.
  • Liaise and attend meetings with other functional areas necessary to perform duties and aid business and organizational development
  • Manage and update assigned issues and requests within internal tracking tool
  • Identify and participate in process improvement initiatives
  • Manage escalation requests within internal tool
  • Other duties as assigned
  • Knowledge and Skills/Technology Used

  • Proficiency with VISIO, XML (MISMO experience preferred), and XML Spy
  • Knowledge in PMP principles is a plus but is not required.
  • Familiar with Microsoft SQL Queries
  • Proficient with programming concepts and principles
  • Familiar with standard technical troubleshooting processes
  • Effective verbal and written communication skills
  • Problem solving skills
  • Work well in groups and independently
  • Strong time management skills and ability to manage multiple high priority items at one time
  • Strong organizational skills
  • Ability to work in a fast-paced environment while meeting deadlines and delivering high quality results
  • Typical Education

  • Bachelor’s degree in business or computer science or equivalent work experience
  • Typical Range of Experience  

  • 5 years' experience, Mortgage, Software, or Information Technology industry experience preferred
  • Remote Integration Specialist - Partner Manager

    First American

    Atlanta Georgia

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Job Summary

    The Integration Specialist is responsible for the ongoing support of existing partner integrations, provides critical support for the successful implementation of new clients, and ensures the ongoing success of our integrations for existing clients. This role is responsible for the on-going management of assigned partners and for ensuring accurate communication across all stakeholders including all internal teams as well as external loan origination system (LOS) partners and clients. Further, this role will be responsible for the initial setup and client kickoff calls; will provide troubleshooting support during the testing phase and will maintain the highest levels of customer service throughout the client implementation and support lifecycle.

    Essential Functions

  • Work with clients and partners to obtain business requirements and business rules to determine effective software integration and implementation solutions
  • Build and maintain relationships with key leaders, partners, and clients
  • Ability to troubleshoot complex integration issues between our software solutions and partner software.
  • Liaise and attend meetings with other functional areas necessary to perform duties and aid business and organizational development
  • Manage and update assigned issues and requests within internal tracking tool
  • Identify and participate in process improvement initiatives
  • Manage escalation requests within internal tool
  • Other duties as assigned
  • Knowledge and Skills/Technology Used

  • Proficiency with VISIO, XML (MISMO experience preferred), and XML Spy
  • Knowledge in PMP principles is a plus but is not required.
  • Familiar with Microsoft SQL Queries
  • Proficient with programming concepts and principles
  • Familiar with standard technical troubleshooting processes
  • Effective verbal and written communication skills
  • Problem solving skills
  • Work well in groups and independently
  • Strong time management skills and ability to manage multiple high priority items at one time
  • Strong organizational skills
  • Ability to work in a fast-paced environment while meeting deadlines and delivering high quality results
  • Typical Education

  • Bachelor’s degree in business or computer science or equivalent work experience
  • Typical Range of Experience  

  • 5 years' experience, Mortgage, Software, or Information Technology industry experience preferred