EPOS Support Manager £50-55k+ Remote

EPOS Support Manager £50k+ Remote

We are looking for a strong EPOS Support Manager to work for an exciting Retail client, the EPOS Support Manager will manage a team of two who provide store focused IT support services for all in store infrastructure across UK and EMEA markets ensuring high levels of service are maintained to maximise customer satisfaction and minimise business disruption.

Key Job Accountabilities:

• Manage x2 Store Systems Specialists and provide hands-on 2nd line support for in store hardware and associated instore Infrastructure

• Management responsibility and oversight for the build\configuration of BOPC's and POS devices in line with current standards and security practices.

• Ensure the team are upholding and maintaining documentation for process and standards across all store Infrastructure

• Enable collaboration across all Infrastructure teams to ensure that build standards and configuration across all BOPC and POS device is maintained.

• Responsible for the ongoing operating system maintenance including patching and addressing security vulnerabilities of BOPC and POS systems in accordance with defined standards.

• Work with relevant 3rd party vendors to ensure the right level of support is provided and get involved in specific vendor escalation where necessary.

• Hands on in the day to day support and getting technically involved where necessary

• Provide input and expertise on in-store infrastructure across the Technology department as well as involvement as required in agreed project work