*We are open to supporting 100% remote work anywhere within the US. *
Job Description
ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking an experienced Principal ServiceNow ITOM Developer with a strong background in Service Mapping, Software Asset Management, Event Management, Cloud Orchestration, and Operational Intelligence to join an established ServiceNow implementation team.
The Work
At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs support diverse customer mission areas. We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform. We also support new and novel employee services across our portfolio - such as improving employee's access to Human Resources business functions, our customers business management and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.
Required Skills:
5+ years experience developing on the ServiceNow platform
Understanding of network OSI layers, protocols and ports, network topologies, types and technologies
Understanding web service connections and packet delivery protocols including HTTP, TCP, JDBC, ODBC, SNMP, SOAP, and REST
Ability to write complex SQL statements and code in JavaScript
Understanding of concepts and characteristics of routing and switching (routers, switches, firewalls, NAT, load balancing)
Ability to script, parse and interpret files/scripts using XML, JSON, RegEx, delimiters
Ability to discuss credentials, credential access, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers
Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
Candidates should be experienced in some or all of the following ITOM applications: Service Mapping, Event Management, SAM, Cloud Orchestration, Operational Intelligence and Orchestration.
Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS a plus
ServiceNow Certified System Administrator (CSA) required
Excellent communication skills
US Citizen or Green Card Holder required due to federal contract requirements
Must be able to obtain Public Trust clearance.
Preferred Skills:
ITOM developer experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Cloud Orchestration, Operational Intelligence, Orchestration)
Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation / parsing
ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired
Integration experience (SOAP,REST, and JSON as well as JDBC and file imports)
Experience supporting implementation efforts using the Agile/Scrum methodology
Administration of a ServiceNow instance including the management of users, groups, and roles, , ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus
ServiceNow Certified Implementation Specialist in some or all ITOM application areas preferred
ServiceNow Certified Developer Certification is a plus
#ServiceNow
ICF
Washington District of Columbia
United States
Customer Service / Call Center
(No Timezone Provided)
*We are open to supporting 100% remote work anywhere within the US. *
Job Description
ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology driven department, seeking an experienced Principal ServiceNow ITOM Developer with a strong background in Service Mapping, Software Asset Management, Event Management, Cloud Orchestration, and Operational Intelligence to join an established ServiceNow implementation team.
The Work
At ICF, our ServiceNow Developers help support the mission, business, service, and operational needs of our customers. ICF’s ServiceNow Developers work on a wide variety of different programs support diverse customer mission areas. We build solutions that support citizen services - such as systems that help detect fraud, waste, and abuse across federal programs, systems that help facilitate wireless spectrum auctions, and systems that support citizen engagement with regulatory and rulemaking processes - all using the ServiceNow platform. We also support new and novel employee services across our portfolio - such as improving employee's access to Human Resources business functions, our customers business management and stakeholder engagement capabilities, as well as core service and operations management needs of business stakeholders.
Required Skills:
5+ years experience developing on the ServiceNow platform
Understanding of network OSI layers, protocols and ports, network topologies, types and technologies
Understanding web service connections and packet delivery protocols including HTTP, TCP, JDBC, ODBC, SNMP, SOAP, and REST
Ability to write complex SQL statements and code in JavaScript
Understanding of concepts and characteristics of routing and switching (routers, switches, firewalls, NAT, load balancing)
Ability to script, parse and interpret files/scripts using XML, JSON, RegEx, delimiters
Ability to discuss credentials, credential access, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers
Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
Candidates should be experienced in some or all of the following ITOM applications: Service Mapping, Event Management, SAM, Cloud Orchestration, Operational Intelligence and Orchestration.
Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and AngularJS a plus
ServiceNow Certified System Administrator (CSA) required
Excellent communication skills
US Citizen or Green Card Holder required due to federal contract requirements
Must be able to obtain Public Trust clearance.
Preferred Skills:
ITOM developer experience in some or all ITOM application areas (Service Mapping, SAM, Event Management, Cloud Orchestration, Operational Intelligence, Orchestration)
Intermediate Windows and Unix administration skills including OS PowerShell and Bash scripting and config file interpretation / parsing
ServiceNow Certified Implementation Specialist (CIS) in any ITOM applications strongly desired
Integration experience (SOAP,REST, and JSON as well as JDBC and file imports)
Experience supporting implementation efforts using the Agile/Scrum methodology
Administration of a ServiceNow instance including the management of users, groups, and roles, , ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus
ServiceNow Certified Implementation Specialist in some or all ITOM application areas preferred
ServiceNow Certified Developer Certification is a plus
#ServiceNow