Remote Service Engineer

Confidential

Kent Kent

United Kingdom

Information Technology
(No Timezone Provided)

Working for a growing IT support business within a fast-paced team environment, you are required to troubleshoot, solve and document IT related problems and changes as per the requests from clients\end users.

Role and Responsibilities:

* Troubleshoot desktop and server problems reported by customers and\or monitoring systems.

* Desktop\Laptop\Server support

* Active Directory and Group Policy

* Windows Server and Windows 10.

* Office365.

* Networking (LAN\WAN\WLAN\VLAN).

* Firewalls, Access Points, and network switches.

* Various customer related software (Sage, QuickBooks, etc.).

* Provide solutions to incident and problems (and escalating internally to senior engineers when needed).

* Contribute to internal policies, procedures and processes.

* Prioritising and managing several open support requests at once.

* Keeping accurate records and documentation up to date when required.

* Detailing notes and customers in a clear and concise manner.

Skills, Experience and Attributes required

* 1+ years' experience working in an IT environment.

* Familiar of SLAs.

* Great customer service skills.

* Passion and understanding of IT and the technology landscape.

* Fast learner with an ability to work on their own as well as part of a team.

* Good communication and people skills.

* Good time management.

* Ability to solve problems.

* Proven ability to work under pressure.

Remuneration & Benefits

* Basis salary with bonus scheme.

* Employee Ownership dividend share.

* Part of an Employee-Owned business.

* Training scheme allowing resource and time within working hours.

* Additional perks such as 'Free Food Friday'.

Only suitable candidates will be directly contacted about this position and we will not store or process the data of candidates in any way unless consent has been obtained

Remote Service Engineer

Confidential

Kent Kent

United Kingdom

Information Technology

(No Timezone Provided)

Working for a growing IT support business within a fast-paced team environment, you are required to troubleshoot, solve and document IT related problems and changes as per the requests from clients\end users.

Role and Responsibilities:

* Troubleshoot desktop and server problems reported by customers and\or monitoring systems.

* Desktop\Laptop\Server support

* Active Directory and Group Policy

* Windows Server and Windows 10.

* Office365.

* Networking (LAN\WAN\WLAN\VLAN).

* Firewalls, Access Points, and network switches.

* Various customer related software (Sage, QuickBooks, etc.).

* Provide solutions to incident and problems (and escalating internally to senior engineers when needed).

* Contribute to internal policies, procedures and processes.

* Prioritising and managing several open support requests at once.

* Keeping accurate records and documentation up to date when required.

* Detailing notes and customers in a clear and concise manner.

Skills, Experience and Attributes required

* 1+ years' experience working in an IT environment.

* Familiar of SLAs.

* Great customer service skills.

* Passion and understanding of IT and the technology landscape.

* Fast learner with an ability to work on their own as well as part of a team.

* Good communication and people skills.

* Good time management.

* Ability to solve problems.

* Proven ability to work under pressure.

Remuneration & Benefits

* Basis salary with bonus scheme.

* Employee Ownership dividend share.

* Part of an Employee-Owned business.

* Training scheme allowing resource and time within working hours.

* Additional perks such as 'Free Food Friday'.

Only suitable candidates will be directly contacted about this position and we will not store or process the data of candidates in any way unless consent has been obtained