Field Quality Control Specialist- Remote Position

This position can be located anywhere in the U.S.

As Field Quality Controls Project Manager, you will represent all divisions of Hussmann manufacturing to customers within your assigned region while collaborating with multi-regional and cross-functional teams and third-party contractors, to achieve desired results within budget and to specified quality and customer requirements, and within the project schedule. You will also support the development of organizational and departmental processes to improve product release and delivery execution speed and effectiveness, including analyzing and supporting the implementation of NTI, NPD, and COD requests as required.

If you share our passion for inspiring progress, then you belong with Hussmann. Hussmann is committed to a diverse workforce and is an Equal Opportunity Employer

Position Responsibilities:

Support the controls “release to customer” field strategy for all Hussmann products by serving as a liaison between the engineering, manufacturing, sales, product management, warranty customers, contractors, and Field Quality Project Lead and Technical Support teams. Key Job functions include:Utilize knowledge of refrigeration controls applications to mitigate customer risk during installation and start-upManage proactive support for key customer onboarding and special projects and new product and controls releasesCollaborate with cross-functional teams to meet project objectives, drive root cause, and mitigate customer riskAdvise in the customer support process related to the delivery and startup of sustaining and new productsParticipate in meeting cadences with cross-functional teams to ensure robust support plans for field escapes, issues, large customer start-up projects, and new products and controls startupsEffectively manage controls projects within budgetary guidelinesEffectively manage individual utilization – including maintaining itinerary plans and proactively communicating to the manager and leads when schedule permits special project workCollaborate with cross-functional teams to meet project objectives, drive root cause, and mitigate customer riskChampion projects to completionSupport process improvement activitiesOversee complex order and new product builds 

Key Competencies and Success Factors:

Build efficient, realistic plans and detailed actions to achieve objectives; Sets priorities effectively and organizes information; holds self and others accountable to project milestones and results

Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems

Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution; Presents information in a clear and accurate manner

Strong business acumen; ability to drive strategy, influence practices, processes, and policies that result in competitive advantage; Continuously works to improve value through process improvement

Understands customer and market demands; proactively ensure customer requirements translate into program requirements, responds promptly to customer needs, and advocates resolution of issues important to stakeholders

Strong ability to collaborate with cross-functional teams with the ability to influence and create action

Requirements:

Minimum High School Diploma and Technical Degree preferred

Bachelor’s Degree preferred

A minimum of 8 years Refrigeration/HVAC or related industry experience

Must have advanced industry product knowledge; hands-on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment

Minimum 8 years Field project management experience

Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word

Experience facilitating meetings with cross-functional teams preferred

Minimum 8 years of experience managing complex customer start-ups

Ability to speak effectively before groups of customers or employees of the organization

Manufacturing new product launch/build experience a plus

Mobility within work facilities including manufacturing and installation sites

Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)

Up to 70% independent travel to manufacturing and customer sites