Experience Lead Journey Management (REMOTE) at State Farm Mutual Automobile Insurance Company
Dunwoody, Georgia | posted: March 8, 2024
Experience Lead - Journey Management (REMOTE)US-GA-DunwoodyJob ID: 2024-36112Type: Regular Full Time# of Openings: 1Category: Technology and UXDunwoody, GAOverviewAre you passionate about Journey Management and want to help teams connect the dots? Are you often sharing the value of journey maps and service design to create extraordinary experiences?Come join us and be part of the team as we drive lasting change and lead the organization to be more customer obsessed.In the XD CoE we are looking to continually enhance and mature the practice of Experience Design (XD). This role will contribute by being part of the team responsible for promoting and maturing Service Design and Journey Management practice. This position is responsible for coaching and providing guidance on the utilization of journey maps as a data input and one of our tools to enhance the experience. We look for this position to be self-sufficient in listening to needs, defining opportunities and pushing ideas and co-creation to meet the needs of the greater team.We are looking for a skilled expert that is highly motivated with diverse skills and background. A strong self-starter, super facilitator, and skilled communicator, and one who has a rich experience with a vision for where this can go. The successful candidate will also have a proven track record of building trusting cross-functional relationships regardless of domain, able to effectively navigate through ambiguity, and thrive in a fast paced and extremely dynamic environment.We are not just offering a job but a meaningful career! Come join our passionate team!As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!ResponsibilitiesStrong knowledge of User Experience , Service Design and Journey Management - the ongoing practice of researching, measuring, optimizing, and orchestrating a customer journey to improve the customer experience for users and achieve business goals.Strong people leadership skills and user experience sensibilitiesAbility to coach teams through the adoption, scaling, and maturity of the practice of journey management.Self-sufficient in listening to needs, defining opportunities and pushing ideas and co-creation to meet the needs of the greater team.Be able to be hands on in the creation of experience design artifacts, journey maps, conceptual designs, process, and strategy.Ability to inspire teams through discovery, empathy, design, and delivery of innovative solutions for complex problems in order to achieve user-centered outcomes.Passion for keeping up with the evolving landscape of available design tools, technologies, and resources.Be able to create strong solutions of complex business problems by putting the customer first.Collaborate with Department and Business stakeholders in understanding and delivering on customer value and needs.Enable Product availability/support and be able to support the team with production and resiliency when and where needed.Qualifications5+ years of applicable work experience in a User Experience (UX) team with a specific focus on Service Design & Journey Management - the ongoing practice of researching, measuring, optimizing, and orchestrating a customer journey to improve the customer experience for users and achieve business goals.Strong people leadership skills and user experience sensibilitiesAbility to coach teams through the adoption, scaling, and maturity of the practice of journey management.Self-sufficient in listening to needs, defining opportunities and pushing ideas and co-creation to meet the needs of the greater team.Be able to be hands on in the creation of experience design artifacts, journey maps, conceptual designs, process, and strategy.Experience leading large enterprise-wide customer experience journeys in an agile environment.A portfolio will be required for candidates who advance to the interview phaseREMOTE : Qualified candidates residing more than 50 miles from a hub location listed below may be considered for 100% remote work arrangements based on where a candidate currently resides or is currently located.HYBRID: Qualified candidates residing within 50 miles radius of a hub loaction listed below will be classified as a Hybrid employee. In a hybrid work arrangement, you will be able to work remotely most of the time with in-office expectations of 1 per quarter. This could consist of a multiday event per quarter depending on your leader and business need. Any business travel assoiciated with your in office expectation would be at your own expense. Your manager will share additional details with you regarding your departments approach and what it means for you.HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, ILFor Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.For Colorado & Washington State candidates: Potential Salary Range: $125###-####25 | Bonus potential up to 18%For CA, NYC and CT candidates: Potential Salary Range: $143,125-192,187 | Bonus potential up to 18%For Hawaii candidates: Potential Salary Range: $114500 - $153,750 | Bonus potential up to 18%Application deadline is expected to close on 03/01/2024. Applicant volume and hiring needs may result in early closure or extension beyond the listed deadline. To submit an application, click "Apply" on the job listing page on the State Farm career site.
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Nhcchq
Atlanta Georgia
United States
Non-Executive Management
(No Timezone Provided)
Experience Lead Journey Management (REMOTE) at State Farm Mutual Automobile Insurance Company
Dunwoody, Georgia | posted: March 8, 2024
Experience Lead - Journey Management (REMOTE)US-GA-DunwoodyJob ID: 2024-36112Type: Regular Full Time# of Openings: 1Category: Technology and UXDunwoody, GAOverviewAre you passionate about Journey Management and want to help teams connect the dots? Are you often sharing the value of journey maps and service design to create extraordinary experiences?Come join us and be part of the team as we drive lasting change and lead the organization to be more customer obsessed.In the XD CoE we are looking to continually enhance and mature the practice of Experience Design (XD). This role will contribute by being part of the team responsible for promoting and maturing Service Design and Journey Management practice. This position is responsible for coaching and providing guidance on the utilization of journey maps as a data input and one of our tools to enhance the experience. We look for this position to be self-sufficient in listening to needs, defining opportunities and pushing ideas and co-creation to meet the needs of the greater team.We are looking for a skilled expert that is highly motivated with diverse skills and background. A strong self-starter, super facilitator, and skilled communicator, and one who has a rich experience with a vision for where this can go. The successful candidate will also have a proven track record of building trusting cross-functional relationships regardless of domain, able to effectively navigate through ambiguity, and thrive in a fast paced and extremely dynamic environment.We are not just offering a job but a meaningful career! Come join our passionate team!As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!ResponsibilitiesStrong knowledge of User Experience , Service Design and Journey Management - the ongoing practice of researching, measuring, optimizing, and orchestrating a customer journey to improve the customer experience for users and achieve business goals.Strong people leadership skills and user experience sensibilitiesAbility to coach teams through the adoption, scaling, and maturity of the practice of journey management.Self-sufficient in listening to needs, defining opportunities and pushing ideas and co-creation to meet the needs of the greater team.Be able to be hands on in the creation of experience design artifacts, journey maps, conceptual designs, process, and strategy.Ability to inspire teams through discovery, empathy, design, and delivery of innovative solutions for complex problems in order to achieve user-centered outcomes.Passion for keeping up with the evolving landscape of available design tools, technologies, and resources.Be able to create strong solutions of complex business problems by putting the customer first.Collaborate with Department and Business stakeholders in understanding and delivering on customer value and needs.Enable Product availability/support and be able to support the team with production and resiliency when and where needed.Qualifications5+ years of applicable work experience in a User Experience (UX) team with a specific focus on Service Design & Journey Management - the ongoing practice of researching, measuring, optimizing, and orchestrating a customer journey to improve the customer experience for users and achieve business goals.Strong people leadership skills and user experience sensibilitiesAbility to coach teams through the adoption, scaling, and maturity of the practice of journey management.Self-sufficient in listening to needs, defining opportunities and pushing ideas and co-creation to meet the needs of the greater team.Be able to be hands on in the creation of experience design artifacts, journey maps, conceptual designs, process, and strategy.Experience leading large enterprise-wide customer experience journeys in an agile environment.A portfolio will be required for candidates who advance to the interview phaseREMOTE : Qualified candidates residing more than 50 miles from a hub location listed below may be considered for 100% remote work arrangements based on where a candidate currently resides or is currently located.HYBRID: Qualified candidates residing within 50 miles radius of a hub loaction listed below will be classified as a Hybrid employee. In a hybrid work arrangement, you will be able to work remotely most of the time with in-office expectations of 1 per quarter. This could consist of a multiday event per quarter depending on your leader and business need. Any business travel assoiciated with your in office expectation would be at your own expense. Your manager will share additional details with you regarding your departments approach and what it means for you.HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, ILFor Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.For Colorado & Washington State candidates: Potential Salary Range: $125###-####25 | Bonus potential up to 18%For CA, NYC and CT candidates: Potential Salary Range: $143,125-192,187 | Bonus potential up to 18%For Hawaii candidates: Potential Salary Range: $114500 - $153,750 | Bonus potential up to 18%Application deadline is expected to close on 03/01/2024. Applicant volume and hiring needs may result in early closure or extension beyond the listed deadline. To submit an application, click "Apply" on the job listing page on the State Farm career site.
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