Provider Data Analyst - Telecommute

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Provider Data SMEs provide support and coaching to peers, ensuring high quality results. The Provider Data SME role assists frontline Provider Data staff in making informed decisions by answering their questions, assisting in issue resolution, providing live (WebEx, Jabber shared, etc.) monitoring, and on the job support. Provider Data SMEs assist Supervisors with projects, inventory management, and team coaching. They also monitor and analyze process improvement initiatives. The SME also represents the team with internal and/or external business partners.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Coaching for productivity and quality
• Inventory management
• Identify, Analyze, Monitor and Research process improvement opportunities and communicate with various levels of management and business partners
• Identify needed updates to documentation including creation of new SOPs and documents including creation of new SOPs and documents
• Develop and maintain productive work relationships
• Provide personalized and consultative education and information
• Use pertinent data and facts to identify and solve a range of problems within area of expertise
• Research and analyse provider data requests and problems, often in form of special projects and ad-hoc requests
• Support team in database systems and tools to research provider data issues
• Maintain current knowledge of business strategies, rules, and procedures (e.g., attend training, meetings, etc.)
• Assist supervisor in monitoring and reporting team performance metrics

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years experience loading in at least one of the following platform(s): NDB, CSP Facets, COSMOS, NICE, PULSE, or TOPS
• 1+ year or more experience within the healthcare industry.
• 18 months+ internal or external customer response / customer service experience
• Demonstrated understanding of internal processes and procedures for loading and maintaining provider records
• Intermediate level of proficiency in tracking, trending and reporting on metrics

Preferred Qualifications:

• Experience developing or modifying policies and procedures
• Experience with quality programs and process improvement initiatives
• Experience with workforce effectiveness practices
• Solid track record meeting target production, quality, and time utilization metrics.
• Excellent organizational and interpersonal skills
• Previous coaching or buddy experience
• Experience in managing cross functional projects and/or making presentations

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Colorado Residents Only: The salary range for Colorado residents is $43,200 to $76,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: NDB, Pulse, NICE, CSP Facets, Provider, Data, Excel, healthcare industry