Care Support Specialist (Remote)
Lucent Health
2021-11-03T23:01:56Z
Nashville
Tennessee
United States
Customer Service / Call Center
(No Timezone Provided)
Summary
The Care Support Specialist works within the Narus Health Patient Support Center (PSC) in Nashville, Tennessee. The Care Support Specialist, as part of a multidisciplinary care team, is responsible for supporting the care management team. This team member is responsible for managing inbound phone queues, communication with patients, providers and additional entities responsible for healthcare delivery, scheduling, workflow management, working directly with patient enrollment to determine patient eligibility for care, coordinating, calling and tracking all new patient and member requests, documenting patient needs and working within multiple technology systems. The Care Management Support Specialist is a seasoned professional who provides excellent patient and member care within Narus Health’s services. The role works within an office-based, call center environment.
Minimum Education Licensure and Professional Certification requirement:
A high school diploma (required) or Associate/bachelor’s degree in business or health sciences Prior telephonic patient engagement experience preferred Strong communication skills Articulate and compassionate with exceptional phone etiquette Working knowledge of medical terminology is ideal Expectations
Patient, compassionate and professional personality Strong service orientation Proficient on Microsoft Office programs and EMR/Care Management platforms, comfortable working in different software platforms High degree of ability to work within multiple technology platforms simultaneously. Demonstrated knowledge of legal and ethical issues related to confidentiality, including HIPAA and state specific privacy laws. Commitment to excellence and high standards. Minimum Experience Required
A minimum of 3 years of comparable work experience in a healthcare setting. Previous experience with office management and customer service preferred. Required Skills & Abilities
Excellent time management, flexibility, and organizational skills with the ability to work independently. Good communication, team work and interpersonal skills with the ability to work with all levels of management. Demonstrates problem solving skills Strong communication and organization skills Responsibilities
Management of multiple channels of communication to and from the care management team (including telephonic, mobile and email). Provide overall support for the Concierge/Care Coordination team Assigning out or working issues through to resolution Verification of benefits eligibility for patients Manage confidential patient information Taking inbound/making outbound routine and urgent patient calls Receive and coordinate patient referrals Contacting providers to obtain patient records Entering patient data into the Narus Health software platform Working with employers and insurers to provide benefit information Other duties as requested. Lucent Health is an Equal Opportunity Employer.
Care Support Specialist (Remote)
Customer Service / Call Center
Summary
The Care Support Specialist works within the Narus Health Patient Support Center (PSC) in Nashville, Tennessee. The Care Support Specialist, as part of a multidisciplinary care team, is responsible for supporting the care management team. This team member is responsible for managing inbound phone queues, communication with patients, providers and additional entities responsible for healthcare delivery, scheduling, workflow management, working directly with patient enrollment to determine patient eligibility for care, coordinating, calling and tracking all new patient and member requests, documenting patient needs and working within multiple technology systems. The Care Management Support Specialist is a seasoned professional who provides excellent patient and member care within Narus Health’s services. The role works within an office-based, call center environment.
Minimum Education Licensure and Professional Certification requirement:
A high school diploma (required) or Associate/bachelor’s degree in business or health sciences Prior telephonic patient engagement experience preferred Strong communication skills Articulate and compassionate with exceptional phone etiquette Working knowledge of medical terminology is ideal Expectations
Patient, compassionate and professional personality Strong service orientation Proficient on Microsoft Office programs and EMR/Care Management platforms, comfortable working in different software platforms High degree of ability to work within multiple technology platforms simultaneously. Demonstrated knowledge of legal and ethical issues related to confidentiality, including HIPAA and state specific privacy laws. Commitment to excellence and high standards. Minimum Experience Required
A minimum of 3 years of comparable work experience in a healthcare setting. Previous experience with office management and customer service preferred. Required Skills & Abilities
Excellent time management, flexibility, and organizational skills with the ability to work independently. Good communication, team work and interpersonal skills with the ability to work with all levels of management. Demonstrates problem solving skills Strong communication and organization skills Responsibilities
Management of multiple channels of communication to and from the care management team (including telephonic, mobile and email). Provide overall support for the Concierge/Care Coordination team Assigning out or working issues through to resolution Verification of benefits eligibility for patients Manage confidential patient information Taking inbound/making outbound routine and urgent patient calls Receive and coordinate patient referrals Contacting providers to obtain patient records Entering patient data into the Narus Health software platform Working with employers and insurers to provide benefit information Other duties as requested. Lucent Health is an Equal Opportunity Employer.