REMOTE Customer Service Representative
Aston Carter
Cedar Rapids Iowa
United States
Customer Service / Call Center
(No Timezone Provided)
Description:
Transamerica is looking to hire customer service representatives for their Annuities contact center team. This is a call center role where they will be taking anywhere from 40-75 inbound calls a day. The calls will require candidates to authenticate the call, verify the caller, etc. Calls will be from beneficiaries, customers, etc. checking in on their policies. Calls will be different as it is not a scripted call center. Candidates will need to be comfortable navigating through systems as they will be working through 3-6 tabs at once.
Responsible for conserving, maintaining, developing and increasing business volume through existing customers by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication.
Skills:
Customer Service, Retail, Hospitality, Call Center, Administrative
Top Skills Details:
Customer Service, Retail, Hospitality, Call Center, Administrative
Additional Skills & Qualifications:
Must Have: 1 Plus years of customer service experience (call center environment preferred, if no call center at least 2+ years of customer service in retail/restaurant/etc ) High School Diploma or GED- this is verified Internet requirements: The minimum
Experience Level:
Entry LevelEmployer: Transamerica
Position: Customer Service Representative
Location: 6400 C ST SW, Cedar Rapids, Iowa, 52404, United States
Currently: 100% Remote. Will at some point move in office after covid dies down - no date has been set
Pay: $15.25/hour
Shift: M-F 8-hour shift between 8am-5:30pm
Overtime: Possible. Closing shifts must take calls that are in que as of 5pm
Training: 8am-5pm 4 or 5 Weeks of training over Microsoft Teams
Description:
- Customer service position in a call center environment
- Handling a high volume of calls each day 40-60
- Verifying personal information to access accounts
- Go over life insurance policy and benefits
Skills and Qualifications:
- 1 year call center experience or 2 years customer service experience
- Must be able to navigate 3-5 tabs at once while on phone calls
- Familiar with computers - Dual monitors, Microsoft Office
- Strong verbal and written communication
- Positive attitude
- Highschool Diploma
- MUST have access to WIFI at home
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
REMOTE Customer Service Representative
Aston Carter
Cedar Rapids Iowa
United States
Customer Service / Call Center
(No Timezone Provided)
Description:
Transamerica is looking to hire customer service representatives for their Annuities contact center team. This is a call center role where they will be taking anywhere from 40-75 inbound calls a day. The calls will require candidates to authenticate the call, verify the caller, etc. Calls will be from beneficiaries, customers, etc. checking in on their policies. Calls will be different as it is not a scripted call center. Candidates will need to be comfortable navigating through systems as they will be working through 3-6 tabs at once.
Responsible for conserving, maintaining, developing and increasing business volume through existing customers by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication.
Skills:
Customer Service, Retail, Hospitality, Call Center, Administrative
Top Skills Details:
Customer Service, Retail, Hospitality, Call Center, Administrative
Additional Skills & Qualifications:
Must Have: 1 Plus years of customer service experience (call center environment preferred, if no call center at least 2+ years of customer service in retail/restaurant/etc ) High School Diploma or GED- this is verified Internet requirements: The minimum
Experience Level:
Entry LevelEmployer: Transamerica
Position: Customer Service Representative
Location: 6400 C ST SW, Cedar Rapids, Iowa, 52404, United States
Currently: 100% Remote. Will at some point move in office after covid dies down - no date has been set
Pay: $15.25/hour
Shift: M-F 8-hour shift between 8am-5:30pm
Overtime: Possible. Closing shifts must take calls that are in que as of 5pm
Training: 8am-5pm 4 or 5 Weeks of training over Microsoft Teams
Description:
- Customer service position in a call center environment
- Handling a high volume of calls each day 40-60
- Verifying personal information to access accounts
- Go over life insurance policy and benefits
Skills and Qualifications:
- 1 year call center experience or 2 years customer service experience
- Must be able to navigate 3-5 tabs at once while on phone calls
- Familiar with computers - Dual monitors, Microsoft Office
- Strong verbal and written communication
- Positive attitude
- Highschool Diploma
- MUST have access to WIFI at home
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.