Customer Service Representative - FacilitySource - Remote

CBRE

Marshall Texas

United States

Customer Service / Call Center
(No Timezone Provided)

Customer Service Representative - FacilitySource - RemoteJob ID31682Posted10-Sep-2021Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Abilene - Texas - United States of America, Addison - Texas - United States of America, Alamo - Texas - United States of America, Aldine - Texas - United States of America, Alice - Texas - United States of America, Allen - Texas - United States of America, Alton - Texas - United States of America, Alvin - Texas - United States of America, Amarillo - Texas - United States of America, Andrews - Texas - United States of America, Angleton - Texas - United States of America, Arlington - Texas - United States of America, Atascocita - Texas - United States of America, Athens - Texas - United States of America, Atlanta - Texas - United States of America, Austin - Texas - United States of America, Balch Springs - Texas - United States of America, Bay City - Texas - United States of America, Baytown - Texas - United States of America, Beaumont - Texas - United States of America, Bedford - Texas - United States of America, Bee Cave - Texas - United States of America, Beeville - Texas - United States of America, Bellaire - Texas - United States of America, Belton - Texas - United States of America, Benbrook - Texas - United States of America, Big Lake - Texas - United States of America, Big Spring - Texas - United States of America, Boyd - Texas - United States of America, Brenham - Texas - United States of America, Brownsville - Texas - United States of America, Brownwood - Texas - United States of America, Brushy Creek - Texas - United States of America, Bryan - Texas - United States of America, Buda - Texas - United States of America, Burleson - Texas - United States of America, Canyon Lake - Texas - United States of America, Carrollton - Texas - United States of America, Carrolton - Texas - United States of America, Castle Hills - Texas - United States of America, Cedar Creek - Texas - United States of America, Cedar Hill - Texas - United States of America, Cedar Park - Texas - United States of America, Channelview - Texas - United States of America, Cinco Ranch - Texas - United States of America, Cleburne - Texas - United States of America, Conroe - Texas - United States of America, Copperas Cove - Texas - United States of America, Corpus Christi - Texas - United States of America, Dallas - Texas - United States of America, Del Rio - Texas - United States of America, Denison - Texas - United States of America, Dickinson - Texas - United States of America, Duncanville - Texas - United States of America, Ennis - Texas - United States of America, Flower Mound - Texas - United States of America, Fort Worth - Texas - United States of America, Freeport - Texas - United States of America, Garland - Texas - United States of America, Greenville - Texas - United States of America, Hereford - Texas - United States of America, Houston - Texas - United States of America, Hurst - Texas - United States of America, Keller - Texas - United States of America, La Marque - Texas - United States of America, Lakeway - Texas - United States of America, Live Oak - Texas - United States of America, Marshall - Texas - United States of AmericaPOSITION SUMMARY:The Customer ServiceRepresentative willprocess facility maintenance work orders efficiently and accurately through our FacilitySource support software while providing excellent customer service to clients and vendors in a team environment.This role can be home-based anywhere in the state of Texas, pending satisfactory performance and a home office environment with adequate internet access and limited distractions.All shifts available! Multiple schedule options which will include at least one if not both weekend days.DUTIES & RESPONSIBILITIES:Generates and dispatches service request work orders for completion by vendors or technicians.Consistently provides a positive, all-inclusive customer experience by owning every customer experience focusing on and driving toward superior customer serviceConsistently shows commitment toward achieving key performance indicatorsUses critical thinking to solve problems, provide guidance and find solutions for multiple customersDocuments client maintenance issues accurately in a timely and professional mannerCommunicates with service providers and client locations to ensure work order status and quotes are accurateMaintains a positive attitude with peers and while taking accountability for actionsFollows established guidelines for operating procedures, quality, and productivityEffectively responds to and follows through on commitments with a focus on quick turnaroundBuilds a proven track record and reputation for achieving results through an emphasis on detail and follow throughSKILLS & QUALIFICATIONS:Knowledge, Skills & Abilities:Accomplishing work in an organized manner according to prioritiesStrong attention to detailMulti-tasking ability to actively listen and type notes simultaneouslyExcellent verbal, listening, and written communication skillsCapability of learning and navigating work order software systemRecord of outstanding attendance and work performanceDriven and passionate to perform at high levelsAbility to work in a team atmosphereComputer navigation skills; ability to type 30 WPMEDUCATION & EXPERIENCE:High school diploma or general education degree (GED) required.Minimum two years of related experience.Dispatching, order processing, customer service or related experience preferredWHY WORK FOR US:FacilitySource knows that the best thing we can do to make our clients happy is to make our employees happy.What We DoCBRE | FacilitySource provides an innovative, technology-driven, single-source facility management and support solution to leading brands in retail, banking, logistics, health care and many other sectors. CBRE | FacilitySource maintains the industrys largest and most reliable data repository to provide business intelligence, transparency, flexibility, support and the Elite Network of Service Providers to save clients money and get the most out of their facilities, while offering peace of mind. Established in 2005, FacilitySource was acquired in 2018 by CBRE Group, Inc., the largest commercial real estate services and investment firm in the world.Our CultureMaintaining our facility management solutions starts with our employees. We take the time to foster a unique culture for our employees, one that thrives on innovation, professional development, performance recognition, and creating an enjoyable workplace. Our biggest assets are our employees and we are always looking for ways to support a positive employee experience. Whether its through our business casual dress code that includes jeans every day, our recognition programs for performance and new ideas, or our regularly scheduled employee events and activities to get people interacting with each other, we are gladly investing in programs that inspire our employees to achieve their best, make our clients happy, and have fun.Benefits and Employee OfferingsOur tagline is UP. AND RUNNING. We keep our clients facilities running smoothly with our facility support solutions. And, we keep our employees UP. AND RUNNING. By offering a wide variety of professional development courses to enhance job efficiency while promoting professional growth. Come explore the variety of employee benefits including Paid Volunteer Time, 20 days of paid time off in the first year, a variety of medical plans, and an employer matching 401(k).An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Associated topics: answer, call center associate, client service, customer service, customer service representative, internship, representante de servicio al cliente, representative, support, telephone service representative

Customer Service Representative - FacilitySource - Remote

CBRE

Marshall Texas

United States

Customer Service / Call Center

(No Timezone Provided)

Customer Service Representative - FacilitySource - RemoteJob ID31682Posted10-Sep-2021Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Abilene - Texas - United States of America, Addison - Texas - United States of America, Alamo - Texas - United States of America, Aldine - Texas - United States of America, Alice - Texas - United States of America, Allen - Texas - United States of America, Alton - Texas - United States of America, Alvin - Texas - United States of America, Amarillo - Texas - United States of America, Andrews - Texas - United States of America, Angleton - Texas - United States of America, Arlington - Texas - United States of America, Atascocita - Texas - United States of America, Athens - Texas - United States of America, Atlanta - Texas - United States of America, Austin - Texas - United States of America, Balch Springs - Texas - United States of America, Bay City - Texas - United States of America, Baytown - Texas - United States of America, Beaumont - Texas - United States of America, Bedford - Texas - United States of America, Bee Cave - Texas - United States of America, Beeville - Texas - United States of America, Bellaire - Texas - United States of America, Belton - Texas - United States of America, Benbrook - Texas - United States of America, Big Lake - Texas - United States of America, Big Spring - Texas - United States of America, Boyd - Texas - United States of America, Brenham - Texas - United States of America, Brownsville - Texas - United States of America, Brownwood - Texas - United States of America, Brushy Creek - Texas - United States of America, Bryan - Texas - United States of America, Buda - Texas - United States of America, Burleson - Texas - United States of America, Canyon Lake - Texas - United States of America, Carrollton - Texas - United States of America, Carrolton - Texas - United States of America, Castle Hills - Texas - United States of America, Cedar Creek - Texas - United States of America, Cedar Hill - Texas - United States of America, Cedar Park - Texas - United States of America, Channelview - Texas - United States of America, Cinco Ranch - Texas - United States of America, Cleburne - Texas - United States of America, Conroe - Texas - United States of America, Copperas Cove - Texas - United States of America, Corpus Christi - Texas - United States of America, Dallas - Texas - United States of America, Del Rio - Texas - United States of America, Denison - Texas - United States of America, Dickinson - Texas - United States of America, Duncanville - Texas - United States of America, Ennis - Texas - United States of America, Flower Mound - Texas - United States of America, Fort Worth - Texas - United States of America, Freeport - Texas - United States of America, Garland - Texas - United States of America, Greenville - Texas - United States of America, Hereford - Texas - United States of America, Houston - Texas - United States of America, Hurst - Texas - United States of America, Keller - Texas - United States of America, La Marque - Texas - United States of America, Lakeway - Texas - United States of America, Live Oak - Texas - United States of America, Marshall - Texas - United States of AmericaPOSITION SUMMARY:The Customer ServiceRepresentative willprocess facility maintenance work orders efficiently and accurately through our FacilitySource support software while providing excellent customer service to clients and vendors in a team environment.This role can be home-based anywhere in the state of Texas, pending satisfactory performance and a home office environment with adequate internet access and limited distractions.All shifts available! Multiple schedule options which will include at least one if not both weekend days.DUTIES & RESPONSIBILITIES:Generates and dispatches service request work orders for completion by vendors or technicians.Consistently provides a positive, all-inclusive customer experience by owning every customer experience focusing on and driving toward superior customer serviceConsistently shows commitment toward achieving key performance indicatorsUses critical thinking to solve problems, provide guidance and find solutions for multiple customersDocuments client maintenance issues accurately in a timely and professional mannerCommunicates with service providers and client locations to ensure work order status and quotes are accurateMaintains a positive attitude with peers and while taking accountability for actionsFollows established guidelines for operating procedures, quality, and productivityEffectively responds to and follows through on commitments with a focus on quick turnaroundBuilds a proven track record and reputation for achieving results through an emphasis on detail and follow throughSKILLS & QUALIFICATIONS:Knowledge, Skills & Abilities:Accomplishing work in an organized manner according to prioritiesStrong attention to detailMulti-tasking ability to actively listen and type notes simultaneouslyExcellent verbal, listening, and written communication skillsCapability of learning and navigating work order software systemRecord of outstanding attendance and work performanceDriven and passionate to perform at high levelsAbility to work in a team atmosphereComputer navigation skills; ability to type 30 WPMEDUCATION & EXPERIENCE:High school diploma or general education degree (GED) required.Minimum two years of related experience.Dispatching, order processing, customer service or related experience preferredWHY WORK FOR US:FacilitySource knows that the best thing we can do to make our clients happy is to make our employees happy.What We DoCBRE | FacilitySource provides an innovative, technology-driven, single-source facility management and support solution to leading brands in retail, banking, logistics, health care and many other sectors. CBRE | FacilitySource maintains the industrys largest and most reliable data repository to provide business intelligence, transparency, flexibility, support and the Elite Network of Service Providers to save clients money and get the most out of their facilities, while offering peace of mind. Established in 2005, FacilitySource was acquired in 2018 by CBRE Group, Inc., the largest commercial real estate services and investment firm in the world.Our CultureMaintaining our facility management solutions starts with our employees. We take the time to foster a unique culture for our employees, one that thrives on innovation, professional development, performance recognition, and creating an enjoyable workplace. Our biggest assets are our employees and we are always looking for ways to support a positive employee experience. Whether its through our business casual dress code that includes jeans every day, our recognition programs for performance and new ideas, or our regularly scheduled employee events and activities to get people interacting with each other, we are gladly investing in programs that inspire our employees to achieve their best, make our clients happy, and have fun.Benefits and Employee OfferingsOur tagline is UP. AND RUNNING. We keep our clients facilities running smoothly with our facility support solutions. And, we keep our employees UP. AND RUNNING. By offering a wide variety of professional development courses to enhance job efficiency while promoting professional growth. Come explore the variety of employee benefits including Paid Volunteer Time, 20 days of paid time off in the first year, a variety of medical plans, and an employer matching 401(k).An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Associated topics: answer, call center associate, client service, customer service, customer service representative, internship, representante de servicio al cliente, representative, support, telephone service representative