Operations Engineer, Data (Remote)

Hi, we're Oscar. We're hiring an Operations Engineer to join our Insurance Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Data Stewardship team safeguards the core data sets essential to Oscar's operations. We structure data and documents to improve usability across all of Oscar; establish infrastructures; model future performance to reduce longer-term risks; design and refine testing strategies and design and institute data integrity monitoring; and own data integrations with partners. The team also serves as ambassadors and data experts to partners around the company, including Data, Product, Engineering, and Finance.

You will design, develops/builds, tests and implement data and technical solutions with a focus on creating efficiency and scale through technology and automation of Oscar's infrastructure and underlying logic for core insurance functions. You will Understand Oscar's infrastructure, underlying logic, and data models, and works to work on requirements/rules that support our needs. You will Identify opportunities for technology enablement, apply technical expertise to design, and implementation of solutions to address operational challenges across the core insurance functions.

You will report to the Director, Insurance Operations. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change.

Responsibilities

Run the development to production lifecycle of new tools and features (or enhance existing), to allow operational efficiencies, improve quality, and contribute to Oscar's regulatory or strategic need

Experienced user of available development tools, infrastructure, frameworks and libraries, and knows when to apply them

Consult and cross collaborate on iterative problem definition and technical design/scoping to build and document generalizable, complex, scalable and repeatable processes

Communicate assumptions and technical decisions through design docs, producing and maintaining documentation associated with their domain

Develop technical solutions in response to requirements from partners re: new product and market expansions, automated workflows to reduce manual work requirements, new/improved tooling, and data quality/integrity needs

Write correct, stable, and modular code with some guidance; capable of delivery of production code

Understand potential failure scenarios and develop stable systems that are easy to maintain with guidance

Contribute to code review and design reviews within their domain

Understand the operations ecosystem, technology and data models and its current strengths, weaknesses, and gaps.

Catches, responds to and resolves issues/errors/escalations through investigation to produce insights for short/medium/long-term technology-enabled solutions

Partner with the Engineering and Data departments to structure and operationalize the next generation of health insurance operations; prototype and integrate with engineering or data services, pipelines, and models.

Support urgent operational needs through on-call rotation; resolve production issues

Qualifications

A technical bachelor's degree or 4 years commensurate experience

3+ years experience in a technical role (QA analyst, PM, operations analyst, financial engineering, industrial engineering)

3+ years experience in coding or data software experience

Advanced database language experience

Bonus Points

An academic and professional background in coding, math, statistics, or data science

Startup experience

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.