Technician Remote Service

National Seating & Mobility, Inc.

Franklin Tennessee

United States

Information Technology
(No Timezone Provided)

Company Description:

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

Duties and Responsibilities / Essential Functions:

Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms.

General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling.

Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment.

Schedule field support technicians when diagnostics cannot be completely evaluated remotely.

Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding.

Performs data entry of all pertinent information including scanning documentation received, filing documents and folders.

Completes follow up phone calls efficiently and professionally.

Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel.

Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired.

Completes Remote Service Technician standard training curriculums.

Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience & Competencies:

High School Diploma or GED.

Knowledge of basic computer related skills such as use of mobile devices, internet, e-mail, Microsoft Office 360 and enterprise software.

Ability to work in a fast-paced environment and manage multiple priorities.

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

#indt


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Technician Remote Service

National Seating & Mobility, Inc.

Franklin Tennessee

United States

Information Technology

(No Timezone Provided)

Company Description:

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client's lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client's needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of enthusiastic professionals dedicated to changing lives.

Duties and Responsibilities / Essential Functions:

Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms.

General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling.

Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment.

Schedule field support technicians when diagnostics cannot be completely evaluated remotely.

Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding.

Performs data entry of all pertinent information including scanning documentation received, filing documents and folders.

Completes follow up phone calls efficiently and professionally.

Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel.

Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired.

Completes Remote Service Technician standard training curriculums.

Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience & Competencies:

High School Diploma or GED.

Knowledge of basic computer related skills such as use of mobile devices, internet, e-mail, Microsoft Office 360 and enterprise software.

Ability to work in a fast-paced environment and manage multiple priorities.

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

#indt


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)