Job Title: Senior Program Manager – Higher Education
The Senior Program Manager (SPgM) brings together and leads project teams focused on large-scale
complex strategic projects/programs improving and maturing how we use technology services to do the
work of running the organization. The ideal candidate will have experience leading efforts to improve
business processes using various enterprise technologies, will have hands-on experience working with
ERP/CRM systems, and will employ creative strategies to help clients understand, manage, and improve
complex processes and systems. The SPgM will collaborate with business and technology teams as we seek to transform the enterprise systems used by the Institution to support education in an expanding portfolio of programs offered online and on our campuses in the United States and Europe.
The SPgM is a key member of a team of highly engaged professionals charged with helping to modernize, streamline, and standardize business processes and systems in a creative, entrepreneurial environment.
Job Purpose:
The Senior Program Manager (SPgM) functions as the program manager and/or lead project manager on
strategic projects and is responsible for the overall direction, coordination, implementation, execution,
control and completion of projects ensuring consistency with Client’s strategy, commitments and goals. The SPgM may also function as a business analyst, serving as a liaison between client and technical areas to assess and develop requirements for standard end-user, business, and service needs and procedures. The SPgM plans and conducts preliminary studies of potential administrative applications and prepares project charters to reflect resources required to develop services that meet Client needs. The SPgM provides leadership by participating in the ongoing refinement of internal best practices and developing close partnerships internally and externally to ensure the delivery of high quality services that meet the needs of the Client community. The SPgM coaches and mentors PMBA team members and colleagues across the organization in program and project management techniques and works to mature the institution’s program and project management and business process improvement framework in away that fits within the culture of the organization.
The SPgM adds program and project management expertise, industry knowledge, and informed opinion to strategic department discussions.
Essential Duties and Responsibilities:
and performance objectives
decision-making, change management, and communications
report findings to Technology Resources and Client Leadership to address prioritization and resource
issues.
service requirements
complete directives, realistic deliverable deadlines and prompt feedback.
ensure that all deliverables meet client expectations.
that meet the needs of the Client community
Required Experience:
services in support of business functions.
(waterfall, lean, agile) and business process tools (e.g. swim lane diagrams), and the flexibility to apply
the best method to the needs of each project
Student a plus
Required Skills:
vendors, and large cross-functional and diverse groups (both technical and non-technical)
priorities with client objectives.
priorities.
organizations reflecting a broad range of identities, perspectives & experiences.
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Boston Massachusetts
United States
Customer Service / Call Center
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Job Title: Senior Program Manager – Higher Education
The Senior Program Manager (SPgM) brings together and leads project teams focused on large-scale
complex strategic projects/programs improving and maturing how we use technology services to do the
work of running the organization. The ideal candidate will have experience leading efforts to improve
business processes using various enterprise technologies, will have hands-on experience working with
ERP/CRM systems, and will employ creative strategies to help clients understand, manage, and improve
complex processes and systems. The SPgM will collaborate with business and technology teams as we seek to transform the enterprise systems used by the Institution to support education in an expanding portfolio of programs offered online and on our campuses in the United States and Europe.
The SPgM is a key member of a team of highly engaged professionals charged with helping to modernize, streamline, and standardize business processes and systems in a creative, entrepreneurial environment.
Job Purpose:
The Senior Program Manager (SPgM) functions as the program manager and/or lead project manager on
strategic projects and is responsible for the overall direction, coordination, implementation, execution,
control and completion of projects ensuring consistency with Client’s strategy, commitments and goals. The SPgM may also function as a business analyst, serving as a liaison between client and technical areas to assess and develop requirements for standard end-user, business, and service needs and procedures. The SPgM plans and conducts preliminary studies of potential administrative applications and prepares project charters to reflect resources required to develop services that meet Client needs. The SPgM provides leadership by participating in the ongoing refinement of internal best practices and developing close partnerships internally and externally to ensure the delivery of high quality services that meet the needs of the Client community. The SPgM coaches and mentors PMBA team members and colleagues across the organization in program and project management techniques and works to mature the institution’s program and project management and business process improvement framework in away that fits within the culture of the organization.
The SPgM adds program and project management expertise, industry knowledge, and informed opinion to strategic department discussions.
Essential Duties and Responsibilities:
and performance objectives
decision-making, change management, and communications
report findings to Technology Resources and Client Leadership to address prioritization and resource
issues.
service requirements
complete directives, realistic deliverable deadlines and prompt feedback.
ensure that all deliverables meet client expectations.
that meet the needs of the Client community
Required Experience:
services in support of business functions.
(waterfall, lean, agile) and business process tools (e.g. swim lane diagrams), and the flexibility to apply
the best method to the needs of each project
Student a plus
Required Skills:
vendors, and large cross-functional and diverse groups (both technical and non-technical)
priorities with client objectives.
priorities.
organizations reflecting a broad range of identities, perspectives & experiences.