IQVIA is changing an entire industry through inspired innovation. Our People make the difference. We believe that great ideas can come from anywhere. Great products come from great ideas. And great ideas come from great people. We look for the very best people and then give them meaningful work to do. Join IQVIA and help us make the world a better place.
Job Overview
Lead a team of patient recruitment professionals focused on improving overall patient recruitment and retention effectiveness for IQVIA's customers. Develop plans to ensure the allocation of human, material, system, and fiscal resources for assigned area of accountability. Determine department’s strategic goals and objectives along with other GPSS leadership, ensuring alignment with senior management priorities. Lead strategic initiatives and work with leadership across disciplines to develop implementation plans.
Essential Functions
• Manage team performance against business targets (financials, performance metrics, quality measures) and implement mitigation strategies when need to ensure targets are achieved.
• Proven success in client-facing capacity, specifically at account or portfolio-level, including strategic planning, delivery quality, and escalation management and mitigation planning.
• Determine ways to increase value proposition for sites and patients and provide a framework to drive effective recruitment and retention strategies
• Identify and lead operationalization of new methods of recruitment and retention including industry partnerships, big data and emerging technologies, and patient voice and insights
• Collaborate with key stakeholders to build therapeutically-aligned strategies to drive enhanced recruitment and retention across IQVIAs' portfolio of studies
• Keep current with industry trends and proactively bring forward new recruitment and retention solutions for testing
• Develop and implement approaches to continuously drive customer and investigator loyalty and a best in class reputational brand of IQVIA at the site and patient level
• Contribute to the formulation of effective strategic goals for GPSS and take ownership for operationalizing strategic initiatives including development of measures for success
• Support health and clinical trial literacy events / initiatives and present at relevant industry conferences, events, etc
• Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics
• Ensure quality and regulatory appropriateness and acceptance of all offerings and programs
• Lead corporate or departmental quality or process improvement initiatives. May act as a client and/or internal liaison for GPSS function
• Manage staff in accordance with organization’s policies and applicable regulations
• Responsibilities may include planning, assigning, and directing work
Appraising performance and guiding professional development
Rewarding and disciplining employees
Addressing employee relations issues and resolving problems
Approve actions on human resources matters
Provide operational leadership oversight for the resourcing process, including hiring, on-boarding and training standards and evaluating existing and future resource alternatives
Evaluate workload, quality and budget metrics through regular review and reporting of findings
Coach and mentor employees as they develop in their role.
#LI-GaleBurns
#LI-Remote
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.
IQVIA Holdings Inc.
Durham North Carolina
United States
Healthcare - Allied Health
(No Timezone Provided)
IQVIA is changing an entire industry through inspired innovation. Our People make the difference. We believe that great ideas can come from anywhere. Great products come from great ideas. And great ideas come from great people. We look for the very best people and then give them meaningful work to do. Join IQVIA and help us make the world a better place.
Job Overview
Lead a team of patient recruitment professionals focused on improving overall patient recruitment and retention effectiveness for IQVIA's customers. Develop plans to ensure the allocation of human, material, system, and fiscal resources for assigned area of accountability. Determine department’s strategic goals and objectives along with other GPSS leadership, ensuring alignment with senior management priorities. Lead strategic initiatives and work with leadership across disciplines to develop implementation plans.
Essential Functions
• Manage team performance against business targets (financials, performance metrics, quality measures) and implement mitigation strategies when need to ensure targets are achieved.
• Proven success in client-facing capacity, specifically at account or portfolio-level, including strategic planning, delivery quality, and escalation management and mitigation planning.
• Determine ways to increase value proposition for sites and patients and provide a framework to drive effective recruitment and retention strategies
• Identify and lead operationalization of new methods of recruitment and retention including industry partnerships, big data and emerging technologies, and patient voice and insights
• Collaborate with key stakeholders to build therapeutically-aligned strategies to drive enhanced recruitment and retention across IQVIAs' portfolio of studies
• Keep current with industry trends and proactively bring forward new recruitment and retention solutions for testing
• Develop and implement approaches to continuously drive customer and investigator loyalty and a best in class reputational brand of IQVIA at the site and patient level
• Contribute to the formulation of effective strategic goals for GPSS and take ownership for operationalizing strategic initiatives including development of measures for success
• Support health and clinical trial literacy events / initiatives and present at relevant industry conferences, events, etc
• Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics
• Ensure quality and regulatory appropriateness and acceptance of all offerings and programs
• Lead corporate or departmental quality or process improvement initiatives. May act as a client and/or internal liaison for GPSS function
• Manage staff in accordance with organization’s policies and applicable regulations
• Responsibilities may include planning, assigning, and directing work
Appraising performance and guiding professional development
Rewarding and disciplining employees
Addressing employee relations issues and resolving problems
Approve actions on human resources matters
Provide operational leadership oversight for the resourcing process, including hiring, on-boarding and training standards and evaluating existing and future resource alternatives
Evaluate workload, quality and budget metrics through regular review and reporting of findings
Coach and mentor employees as they develop in their role.
#LI-GaleBurns
#LI-Remote
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.