Patient Care Call Center After Hours REMOTE

OVERVIEW

Join the Leader in the Home Healthcare Industry

Rotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 45 states. For additional information, please visit our company homepage

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JOB INFORMATION

Summary

We are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

You are also eligible for a SING-ON BONUS of $500 to be paid after 6 months of employment

Pay starting at $14.30 plus Quarterly bonus opportunity.

100% REMOTE Work from Home Day One of employment. Must live within 1hr of a ROTECH location.

Essential Duties and Responsibilities

• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
• Obtains medically necessary documentation
• Processes patient orders through On-line Pharmacy system
• Resolves tracking issues and reschedules shipping orders for patients
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
• Verifies orders are complete
• Performs other duties as assigned
• After Hours Call Center of Sleep Center shifts
  • Hours per week
    • PT -- Total hours 25-29 scheduled 5 days a week.
    • FT -- Total hours 36-40 scheduled 5 days a week.

  • Weekdays

    • PT -- Start times are 4:00pm, 4:30pm or 5:00pm working 5 hours per shift.

    • FT -- Start times are 4:00pm, 4:30pm, 5:00pm, 5:30pm or 6:30pm working 6-8 hours per shift.

  • Weekends

    • PT -- Start times can be as early as 8:00am working 5-7 hours shifts.

    • FT -- Start times can be as early as 6:00am working 8-10 hours shifts for full time.

Job Requirements:

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written

• Helpful, knowledgeable and polite while maintaining a positive attitude

• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands

• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork

Machines, Equipment and Technical Abilities

• Email transmission and communication

• Internet navigation and research

• Microsoft applications; Word and Excel

• Office equipment; fax machine, copier, printer, phone and computer / tablet

• Understanding use of all applicable home medical equipment and supplies

ROTECH INFORMATION

Benefits

• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Bonus and Incentive Opportunities (Non-Exempt and Exempt)
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE