EAP Specialist, Licensed , Telecommute in CA - 1000 Sign On Bonus For External Candidates - 2021317

UnitedHealth Group

San Diego California

United States

None
(No Timezone Provided)

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do  your life's best work.(sm)

OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. 

If you are located in California, you will have the flexibility to telecommute* as you take on some tough challenges.

Schedule:  This position is Monday – Friday from 9:45 a.m. – 6:15 p.m.

Primary Responsibilities:

  • Answer inbound calls for EAP and Behavioral
  • Assessment and triage, short – term problem resolution, authorization and referrals for routine and crisis callers
  • Provide solution focused consultation to assist member with issue resolution
  • Determine member eligibility and benefit coverage and triage as appropriate
  • Update and enter clinical notes in care management database
  • You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:

  • Master's Degree in Counseling, Psychology, Social Work, or related field
  • Current, unrestricted, independent behavioral health license in the state of California (LPC, LCSW, LMFT, PsyD / PhD Licensed Psychologist) 
  • 3+ years of clinical experience, POST Master's
  • 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens
  • Reside in CA
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
  • Preferred Qualifications:

  • Call Center experience
  • CEAP (or eligible to obtain)
  • Ability to multitask and manage competing priorities in a fast-paced environment
  • Excellent communication skills, written and verbal
  • Experience supporting an Employee Assistance Program
  • Experience in both Behavioral Health and Substance Abuse, dual diagnosis
  • UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

    UnitedHealth Group is an essential business.  The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. 

    Careers with Optum.  Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do  your life's best work.(sm)

    *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

    EAP Specialist, Licensed , Telecommute in CA - 1000 Sign On Bonus For External Candidates - 2021317

    UnitedHealth Group

    San Diego California

    United States

    None

    (No Timezone Provided)

    Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do  your life's best work.(sm)

    OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. 

    If you are located in California, you will have the flexibility to telecommute* as you take on some tough challenges.

    Schedule:  This position is Monday – Friday from 9:45 a.m. – 6:15 p.m.

    Primary Responsibilities:

  • Answer inbound calls for EAP and Behavioral
  • Assessment and triage, short – term problem resolution, authorization and referrals for routine and crisis callers
  • Provide solution focused consultation to assist member with issue resolution
  • Determine member eligibility and benefit coverage and triage as appropriate
  • Update and enter clinical notes in care management database
  • You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:

  • Master's Degree in Counseling, Psychology, Social Work, or related field
  • Current, unrestricted, independent behavioral health license in the state of California (LPC, LCSW, LMFT, PsyD / PhD Licensed Psychologist) 
  • 3+ years of clinical experience, POST Master's
  • 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens
  • Reside in CA
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
  • Preferred Qualifications:

  • Call Center experience
  • CEAP (or eligible to obtain)
  • Ability to multitask and manage competing priorities in a fast-paced environment
  • Excellent communication skills, written and verbal
  • Experience supporting an Employee Assistance Program
  • Experience in both Behavioral Health and Substance Abuse, dual diagnosis
  • UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

    UnitedHealth Group is an essential business.  The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. 

    Careers with Optum.  Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do  your life's best work.(sm)

    *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.