Major Incident Manager - Security Operations Center - SYSTEMS ENGINEER (REMOTE)

The Home Depot

Atlanta Georgia

United States

Information Technology
(No Timezone Provided)

POSITION PURPOSE :
The Home Depot is able to offer virtual employment of this position in the following states: AL, AK, AZ, AR, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WA.
We are in search of Entry Level Systems Engineers to join our dynamic team of engineers and assist in developing, maintaining and supporting The Home Depot’s technical infrastructure of hardware and system software. You’ll be part of a dynamic team that helps support millions of customers and associates, and powers our $130B business. This team creates, deploys and supports the production infrastructure, while helping each other grow their technical and leadership skills. As a Systems Engineer, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production infrastructure.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

30% Delivery & Execution – Performs configuration, debugging, and support for information technology solutions; Performs field and corporate roll-outs of technology; Performs the stand up the necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs; Executes basic project planning and reporting; Performs test suites (functional, destructive, etc) to enable successful rapid deployment of infrastructure as code to production
10% Learning – Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure; Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
10% Planning & Analysis – Uses critical thinking to approach problems and create solutions; Collaborates with senior leaders on assignments; Determines opportunities for improvement based on volume of tickets and contributes stories for the remediation
50% Support & Enablement – Collaborates with product and project teams to understand needs and enable them with infrastructure; Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate; Performs root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions; Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability; Opens and manages vendor problem tickets to resolution; Produces in-house documentation around solutions; Monitors tools and proactively helps teams struggling with systems issues and informs senior engineers of negative trends; Provides application support for software running in production; Supports the creation of scripts and tools that that drive automation and enable product teams and end users to move towards self service
NATURE AND SCOPE
This position typically reports to Systems Engineer Manager or Sr Manager
This position has 0 Direct Reports
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable
Travel:
No travel required
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Junior Incident & Problem Manager

– Cyber Security Incident & Problem Management (Austin, TX)

Preferred qualifications

  • 1-2 years of experience in Incident, Problem, or Change management
  • Experience in ITIL V4 Foundation
  • Excellent communication skills
  • Ability to de-escalate and lead situations
  • Knowledge of IT systems and purpose
  • Responsibilities

  • Respond to incident engagements
  • Familiar with ITIL v4 Foundation
  • Base knowledge of IT systems and purpose
  • Scope and document all incidents with appropriate parameters
  • Manage incidents to service restoration including validation
  • Follow escalation process
  • Create and assign problem records, when appropriate
  • Document root cause and no-repeat plans for all assigned problem records
  • Follow up on problem tasks to completion.
  • Ensure end-users follow emergency break/fix process for change compliance
  • Facilitate activities involved in the event management process
  • Education Required:
    The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job

    Years of Relevant Work Experience:
    1 year

    Physical Requirements:

    Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles

    Preferred Qualifications:

    – 0-1 years of relevant work experience
    – Professional or educational experience as an Information Technology Engineer
    – Interest in working as part of a collaborative, cross-functional, modern engineering team
    – Experience with basic infrastructure, network, database, or security troubleshooting and remediation
    – Experience installing and upgrading applications or databases
    – Experience monitoring the operational status and performance of systems, networks, or databases
    – Knowledge of basic operating system commands and utilities as well as scripting
    – Exposure to agile processes
    – Exposure to cloud platforms such as GCP and Azure
    – Experience supporting a retail or 24×7 operation
    – Exposure to version control systems
    – Exposure to a CI/CD toolchain
    – Exposure to production system designs including Infrastructure as Code, High Availability, and Performance monitoring

    Knowledge, Skills, Abilities and Competencies:

    – Global Perspective
    – Manages Ambiguity
    – Nimble Learning
    – Self-Development
    – Collaborates
    – Cultivates Innovation
    – Situational Adaptability
    – Communicates Effectively


    Healthcare Options
    Profit-Sharing Bonuses
    Tuition Reimbursement
    Discounts on Cell Phones, Gyms, and More

    COVID PRECAUTIONS


    Thermometers and masks provided for associates
    Daily health and temperature checks at all locations
    Associates are required to wear a mask
    Required social distancing measures throughout buildings
    Increased cleaning frequency and enhanced sanitation efforts

    Job Location

    Atlanta, GA

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    Major Incident Manager - Security Operations Center - SYSTEMS ENGINEER (REMOTE)

    The Home Depot

    Atlanta Georgia

    United States

    Information Technology

    (No Timezone Provided)

    POSITION PURPOSE :
    The Home Depot is able to offer virtual employment of this position in the following states: AL, AK, AZ, AR, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WA.
    We are in search of Entry Level Systems Engineers to join our dynamic team of engineers and assist in developing, maintaining and supporting The Home Depot’s technical infrastructure of hardware and system software. You’ll be part of a dynamic team that helps support millions of customers and associates, and powers our $130B business. This team creates, deploys and supports the production infrastructure, while helping each other grow their technical and leadership skills. As a Systems Engineer, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production infrastructure.

    MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

    30% Delivery & Execution – Performs configuration, debugging, and support for information technology solutions; Performs field and corporate roll-outs of technology; Performs the stand up the necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs; Executes basic project planning and reporting; Performs test suites (functional, destructive, etc) to enable successful rapid deployment of infrastructure as code to production
    10% Learning – Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure; Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
    10% Planning & Analysis – Uses critical thinking to approach problems and create solutions; Collaborates with senior leaders on assignments; Determines opportunities for improvement based on volume of tickets and contributes stories for the remediation
    50% Support & Enablement – Collaborates with product and project teams to understand needs and enable them with infrastructure; Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate; Performs root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions; Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability; Opens and manages vendor problem tickets to resolution; Produces in-house documentation around solutions; Monitors tools and proactively helps teams struggling with systems issues and informs senior engineers of negative trends; Provides application support for software running in production; Supports the creation of scripts and tools that that drive automation and enable product teams and end users to move towards self service
    NATURE AND SCOPE
    This position typically reports to Systems Engineer Manager or Sr Manager
    This position has 0 Direct Reports
    ENVIRONMENTAL JOB REQUIREMENTS
    Environment:
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable
    Travel:
    No travel required
    Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
    Must be eighteen years of age or older.
    Must be legally permitted to work in the United States.
    Additional Minimum Qualifications:

    Junior Incident & Problem Manager

    – Cyber Security Incident & Problem Management (Austin, TX)

    Preferred qualifications

  • 1-2 years of experience in Incident, Problem, or Change management
  • Experience in ITIL V4 Foundation
  • Excellent communication skills
  • Ability to de-escalate and lead situations
  • Knowledge of IT systems and purpose
  • Responsibilities

  • Respond to incident engagements
  • Familiar with ITIL v4 Foundation
  • Base knowledge of IT systems and purpose
  • Scope and document all incidents with appropriate parameters
  • Manage incidents to service restoration including validation
  • Follow escalation process
  • Create and assign problem records, when appropriate
  • Document root cause and no-repeat plans for all assigned problem records
  • Follow up on problem tasks to completion.
  • Ensure end-users follow emergency break/fix process for change compliance
  • Facilitate activities involved in the event management process
  • Education Required:
    The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job

    Years of Relevant Work Experience:
    1 year

    Physical Requirements:

    Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles

    Preferred Qualifications:

    – 0-1 years of relevant work experience
    – Professional or educational experience as an Information Technology Engineer
    – Interest in working as part of a collaborative, cross-functional, modern engineering team
    – Experience with basic infrastructure, network, database, or security troubleshooting and remediation
    – Experience installing and upgrading applications or databases
    – Experience monitoring the operational status and performance of systems, networks, or databases
    – Knowledge of basic operating system commands and utilities as well as scripting
    – Exposure to agile processes
    – Exposure to cloud platforms such as GCP and Azure
    – Experience supporting a retail or 24×7 operation
    – Exposure to version control systems
    – Exposure to a CI/CD toolchain
    – Exposure to production system designs including Infrastructure as Code, High Availability, and Performance monitoring

    Knowledge, Skills, Abilities and Competencies:

    – Global Perspective
    – Manages Ambiguity
    – Nimble Learning
    – Self-Development
    – Collaborates
    – Cultivates Innovation
    – Situational Adaptability
    – Communicates Effectively


    Healthcare Options
    Profit-Sharing Bonuses
    Tuition Reimbursement
    Discounts on Cell Phones, Gyms, and More

    COVID PRECAUTIONS


    Thermometers and masks provided for associates
    Daily health and temperature checks at all locations
    Associates are required to wear a mask
    Required social distancing measures throughout buildings
    Increased cleaning frequency and enhanced sanitation efforts

    Job Location

    Atlanta, GA

    Don’t forget to look for other jobs in area of interest!


    SHARE

    Explore

    Atlanta, GAAtlanta, GAAtlanta, GAAtlanta, GAAtlanta, GAAtlanta, GAAtlanta, GAAtlanta, GAAustin, TXAtlanta, GA

    Stay Connected

    Make Doing Work For You

    With stores, distribution centers, and corporate offices across the country, your next opportunity might be right around the corner.

    Explore Opportunities

    Working at Home Depot

    Corporate Information

    Help

    Follow Us