Field Service Engineer (Remote - Oregon)

Nordson Corporation

Oregon

United States

Engineering
(No Timezone Provided)

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson ELECTRONICS SOLUTIONS is a pioneer in technologies used in Printed Circuit Board and LED/LCD assembly, semiconductor and wafer-level packaging, and acoustic, optical and X-ray Test and Inspection. We partner with high-tech manufacturing customers around the world to help deliver the products of tomorrow.

Job Summary

The Field Service Engineer position will be based remotely in New Mexico.

The Field Service Engineer is responsible for performing on-site installation, servicing and repair of complex equipment and systems. Exhibits understanding and proficiency of cutting edge wafer inspection equipment. Demonstrates and explains the capabilities of the equipment to potential customers at a highly technical level. Performs extensive sample testing in a lab environment, creation of applications detailed reports and technical demonstrations for the customer. 

Essential Job Duties and Responsibilities

• Checks out and approves operational quality of system equipment.

• Communicates and resolves issues to ensure successful sign off with customer is reached.

• Instructs customers in the operation and maintenance of the system.

• Provide exceptional customer service to new and existing customers.

• Serves as company liaison with customer on administrative and technical matters for assigned projects. 

• Performs application training at the customer site or an internal company Lab.

• Provides applications support for the customer in difficult cases requiring best possible knowledge of the equipment capabilities and theoretical understanding of material properties and processes.

• Other duties as required.

Education and Experience

• Bachelor’s degree in Engineering, or related field preferred. 5+ years experience in lieu of degree.

• Minimum 2 – 4 years of relative experience and demonstrated knowledge of discipline engineering principles and practices.

• Wafer assembly/inspection experience.

• Experience processing statistical information in JMP, Minitab, Python, or similar.

Skills and Abilities

• Excellent technical writing and verbal communication required.

• Ability to travel to customer sites domestic and international.

• Excellent customer service skills.

• The ability to work on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.

Working Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear, occasionally required to stand, walk, and reach with hands and arms; requires close vision ability. Noise level is usually moderate.

The

Estimated 20-70% Domestic & International.

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.

Field Service Engineer (Remote - Oregon)

Nordson Corporation

Oregon

United States

Engineering

(No Timezone Provided)

Collaboration drives Nordson’s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson ELECTRONICS SOLUTIONS is a pioneer in technologies used in Printed Circuit Board and LED/LCD assembly, semiconductor and wafer-level packaging, and acoustic, optical and X-ray Test and Inspection. We partner with high-tech manufacturing customers around the world to help deliver the products of tomorrow.

Job Summary

The Field Service Engineer position will be based remotely in New Mexico.

The Field Service Engineer is responsible for performing on-site installation, servicing and repair of complex equipment and systems. Exhibits understanding and proficiency of cutting edge wafer inspection equipment. Demonstrates and explains the capabilities of the equipment to potential customers at a highly technical level. Performs extensive sample testing in a lab environment, creation of applications detailed reports and technical demonstrations for the customer. 

Essential Job Duties and Responsibilities

• Checks out and approves operational quality of system equipment.

• Communicates and resolves issues to ensure successful sign off with customer is reached.

• Instructs customers in the operation and maintenance of the system.

• Provide exceptional customer service to new and existing customers.

• Serves as company liaison with customer on administrative and technical matters for assigned projects. 

• Performs application training at the customer site or an internal company Lab.

• Provides applications support for the customer in difficult cases requiring best possible knowledge of the equipment capabilities and theoretical understanding of material properties and processes.

• Other duties as required.

Education and Experience

• Bachelor’s degree in Engineering, or related field preferred. 5+ years experience in lieu of degree.

• Minimum 2 – 4 years of relative experience and demonstrated knowledge of discipline engineering principles and practices.

• Wafer assembly/inspection experience.

• Experience processing statistical information in JMP, Minitab, Python, or similar.

Skills and Abilities

• Excellent technical writing and verbal communication required.

• Ability to travel to customer sites domestic and international.

• Excellent customer service skills.

• The ability to work on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.

Working Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear, occasionally required to stand, walk, and reach with hands and arms; requires close vision ability. Noise level is usually moderate.

The

Estimated 20-70% Domestic & International.

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.