Export Coordinator-Partial Remote!
Nesco Resource
Morrisville North Carolina
United States
Sales
(No Timezone Provided)
Export Coordinator Partial Remote!
Must live in NC
Contract-to-Hire
Pay rate: $20 per hour
Work hours: 8 AM 4 PM
POSITION SUMMARY :
This role is primarily responsible for the international customers and Company sales representative inquiries related to, sales order entries, changes, cancelations, delivery dates, product availability and pricing in the system. It also includes generation or acquisition of order confirmation, proforma invoices, commercial invoices, tracking information and any related documents needed for the preparation of exportation. Performs other related functions essential to the position.
This position reports to the Supervisor of International Customer Services and interacts with the following employees/functions on a daily, operational basis: Regional Managers, Directors and Vice President of Sales, Product Specialists, Accounts Receivables for Credit issues as well as the Distribution Centers, Demand Planning/Purchasing, and Marketing. This position also has daily contact with distributors, freight forwarders and occasional contact with banks and other service providers.
Please note: thisjob will be partial remote or in the office depending on the business need.
PRINCIPAL RESPONSIBILITIES :
1. Provides export documentation (commercial invoices, certificates of origin, certificates of analysis, sterilization certificates, shipper's letters of instruction, shipper's export declarations, packing lists, etc.) in compliance with applicable United States export regulations and destination customs requirements, business guidelines, policies and procedures to customers.
2. Coordinates with Finance any banking documentation for letter of credit shipments (commercial invoices, drafts, etc.) as well as document acceptance with customer, forwarder, bank and other parties, as needed.
3. Coordinates shipments for international air and ocean via freight forwarders with the Distribution Centers. Accuracy and clarity of communication are required to ensure timely delivery of shipments to customers as well as detailed instructions.
4. Enters, reviews, confirms, releases, and closes orders for shipment to include any consolidation of orders, changes or any other order related function.
5. Responds to customers, sales representatives and end users regarding inquiries, orders, order changes, shipments, credits, debits, repairs and returns. Prepares and provides weekly order reports to customers and sales. Takes appropriate action to meet customer requirements within the guidelines of Company policies and procedures.
6. Provides main point of contact for international customers with the Company while interacting with Medical Affairs on any Technical Complaint issues. Coordinates with Marketing Managers, Sales and other personnel as needed, to ensure resolution on technical issues from customer inquiries. Provides responses as well as resolution to customers in a timely manner by following up with appropriate Company personnel.
7. Maintains and implements on-going knowledge of marketing/sales programs. Provides support to Regional Sales Managers in carrying out sales and promotional activities.
EDUCATION / EXPERIENCE REQUIREMENTS :
1. High School diploma; prefer additional post-secondary education in business, marketing or export compliance. Relevant experience may be considered in lieu of education
2. One to three years Customer Service experience, preferably in international distribution.
3. Must be bi-lingual Spanish required.
4. Requires the ability to respond to customer inquiries in a calm, professional and courteous manner through oral and written communications while acting in the best interests of the Company.
5. Must be able to interact effectively with others inside and outside of the organization
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Export Coordinator-Partial Remote!
Nesco Resource
Morrisville North Carolina
United States
Sales
(No Timezone Provided)
Export Coordinator Partial Remote!
Must live in NC
Contract-to-Hire
Pay rate: $20 per hour
Work hours: 8 AM 4 PM
POSITION SUMMARY :
This role is primarily responsible for the international customers and Company sales representative inquiries related to, sales order entries, changes, cancelations, delivery dates, product availability and pricing in the system. It also includes generation or acquisition of order confirmation, proforma invoices, commercial invoices, tracking information and any related documents needed for the preparation of exportation. Performs other related functions essential to the position.
This position reports to the Supervisor of International Customer Services and interacts with the following employees/functions on a daily, operational basis: Regional Managers, Directors and Vice President of Sales, Product Specialists, Accounts Receivables for Credit issues as well as the Distribution Centers, Demand Planning/Purchasing, and Marketing. This position also has daily contact with distributors, freight forwarders and occasional contact with banks and other service providers.
Please note: thisjob will be partial remote or in the office depending on the business need.
PRINCIPAL RESPONSIBILITIES :
1. Provides export documentation (commercial invoices, certificates of origin, certificates of analysis, sterilization certificates, shipper's letters of instruction, shipper's export declarations, packing lists, etc.) in compliance with applicable United States export regulations and destination customs requirements, business guidelines, policies and procedures to customers.
2. Coordinates with Finance any banking documentation for letter of credit shipments (commercial invoices, drafts, etc.) as well as document acceptance with customer, forwarder, bank and other parties, as needed.
3. Coordinates shipments for international air and ocean via freight forwarders with the Distribution Centers. Accuracy and clarity of communication are required to ensure timely delivery of shipments to customers as well as detailed instructions.
4. Enters, reviews, confirms, releases, and closes orders for shipment to include any consolidation of orders, changes or any other order related function.
5. Responds to customers, sales representatives and end users regarding inquiries, orders, order changes, shipments, credits, debits, repairs and returns. Prepares and provides weekly order reports to customers and sales. Takes appropriate action to meet customer requirements within the guidelines of Company policies and procedures.
6. Provides main point of contact for international customers with the Company while interacting with Medical Affairs on any Technical Complaint issues. Coordinates with Marketing Managers, Sales and other personnel as needed, to ensure resolution on technical issues from customer inquiries. Provides responses as well as resolution to customers in a timely manner by following up with appropriate Company personnel.
7. Maintains and implements on-going knowledge of marketing/sales programs. Provides support to Regional Sales Managers in carrying out sales and promotional activities.
EDUCATION / EXPERIENCE REQUIREMENTS :
1. High School diploma; prefer additional post-secondary education in business, marketing or export compliance. Relevant experience may be considered in lieu of education
2. One to three years Customer Service experience, preferably in international distribution.
3. Must be bi-lingual Spanish required.
4. Requires the ability to respond to customer inquiries in a calm, professional and courteous manner through oral and written communications while acting in the best interests of the Company.
5. Must be able to interact effectively with others inside and outside of the organization
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.