Bilingual Customer Sales and Service Rep. - Remote
The Auto Club Group
2021-11-08T19:38:21Z
Detroit
Michigan
United States
Sales
(No Timezone Provided)
Overview
About ACG The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
Compensation The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!
Responsibilities
Provides world-class member-centric experience in a high volume, fast-paced call center environment. Sell new memberships and upgrades to increase base growth. Consults members on club products and appropriately cross-sell/makes referrals on products and services to maximize information and sales opportunities for the organization. Receive and process Auto Travel calls as needed. Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership. How you will benefit:
Our Auto Club Group Bilingual Customer Sales and Service Representatives earn a competitive salary of $14.50 per hour to start with unlimited caps on commission and incentives Full time, paid training beginning on November 29, 2021 Various afternoon and evening schedules to pick from that include weekends and holidays. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:401k MatchMedicalDentalVisionPTOPaid HolidaysTuition ReimbursementSubsidy for bilingual skills
Requirements
Have a high school diploma or equivalent Minimum: 6 months of customer service experience in a fast-paced computer automated business environment. Basic knowledge of PC navigation, Internet usage, sending receiving emails, toggling between applications, and other skills and computer knowledge is required Bi-Lingual – Must be fluent in Spanish and English Soft sell skills Ability to multi-task Ability to troubleshoot minor computer issues Desire and capability to work from home Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience. Home Office Requirements include:
A designated workspace free from interruptions and distractions Workspace large enough for monitors, laptop and phone 100MB per second high-speed Internet with the ability to connect a computer and phone line directly into a modem Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties) Ability to plugin (4) outlets with power strips Personal cell phone during training with the ability to download company apps for network access Earbuds or phones recommended What it’s like to work for us:
We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits, and services. And we value our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable.
All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
Who we are:
The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy, and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.
The Auto Club Group has established four long-term enterprise goals:
Long-term, sustainable, profitable growth AAA Membership growth and renewal Operational excellence Become the “flagship club” of the AAA Federation Important Note:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Bilingual Customer Sales and Service Rep. - Remote
Overview
About ACG The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
Compensation The Auto Club Group offers competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership, and much more!
Responsibilities
Provides world-class member-centric experience in a high volume, fast-paced call center environment. Sell new memberships and upgrades to increase base growth. Consults members on club products and appropriately cross-sell/makes referrals on products and services to maximize information and sales opportunities for the organization. Receive and process Auto Travel calls as needed. Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership. How you will benefit:
Our Auto Club Group Bilingual Customer Sales and Service Representatives earn a competitive salary of $14.50 per hour to start with unlimited caps on commission and incentives Full time, paid training beginning on November 29, 2021 Various afternoon and evening schedules to pick from that include weekends and holidays. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:401k MatchMedicalDentalVisionPTOPaid HolidaysTuition ReimbursementSubsidy for bilingual skills
Requirements
Have a high school diploma or equivalent Minimum: 6 months of customer service experience in a fast-paced computer automated business environment. Basic knowledge of PC navigation, Internet usage, sending receiving emails, toggling between applications, and other skills and computer knowledge is required Bi-Lingual – Must be fluent in Spanish and English Soft sell skills Ability to multi-task Ability to troubleshoot minor computer issues Desire and capability to work from home Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience. Home Office Requirements include:
A designated workspace free from interruptions and distractions Workspace large enough for monitors, laptop and phone 100MB per second high-speed Internet with the ability to connect a computer and phone line directly into a modem Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties) Ability to plugin (4) outlets with power strips Personal cell phone during training with the ability to download company apps for network access Earbuds or phones recommended What it’s like to work for us:
We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits, and services. And we value our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable.
All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
Who we are:
The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy, and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.
The Auto Club Group has established four long-term enterprise goals:
Long-term, sustainable, profitable growth AAA Membership growth and renewal Operational excellence Become the “flagship club” of the AAA Federation Important Note:
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.