Dual Property Senior Sales Manager (Remote Based Los Angeles, CA)

Marriott International

Florida

United States

Real Estate
(No Timezone Provided)

Posting Date Aug 10, 2021 Job Number Job Category Sales & Marketing Location CALA Regional Office, 1200 S. Pine Island Road, Plantation, Florida, United States VIEW ON MAP Brand Marriott International, Inc. Schedule Full-Time Relocation? N Position Type Management Located Remotely? Y Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? JOB SUMMARY Will be responsible to represent two properties supporting and handling customer inquiries for international and domestic retail travel agencies focused on leisure business, located in ultra-luxury source markets. Partners with key Sales teams (i.e., Global Sales Organization and Agencies) to verify the pull through of intermediary "segment" strategies and tools in the market, as appropriate. Develops strategic relationships with key segment buyers with the purpose of penetrating and growing market share and driving revenue to the multi-properties. Drives customer loyalty by delivering service excellence through each customer experience and reports to the Director of Sales and Marketing. Processes business correspondence, manages hotel programs, creates contracts and other related booking documentation as required. Constant managing of the Consortia portals promoting strategic offers. Maintains a network in the defined market, and knowledgeable of property operations and amenities. LOCATION: Must be remote based in Los Angeles, CA CANDIDATE PROFILE Education and Experience Bachelor's degree in Hotel Management, Business, Sales, Marketing, or a relevant field of work, or an equivalent Minimum three to five years of managing experience in the hospitality industry. Minimum two years' experience as a Sales Manager, luxury or ultra-luxury environment preferred. English speaking and Spanish preferred but not required. Availability to travel to the respective properties to perform and organize site inspections and mandatory meetings. CORE WORK ACTIVITIES Managing Sales Activities Retains, expands, and grows account revenue through account growth, margin management and implementation of sales initiatives in the key buying locations. Availability to travel to the respective properties to perform and organize site inspections and mandatory meetings. Partners with key Sales teams (i.e., Global Sales Organization (GSO)) to verify the pull through of intermediary segment strategies and tools in the market. Market penetration of the Leisure Market with high potential accounts to optimize demand and satisfy important property needs. Achieves local account revenue and sales goals as defined by Market leadership. Develops and achieves operating budgets and manages controllable expenses. Responds in a timely manner to all incoming business transient opportunities that are within predefined parameters. Focus on strategies to improve retail mix, direct channel mix and overall performance for transient and residences. Leverages all available sales channels (e.g., industry trade shows/events, GSO, property sales teams, etc.) to optimize sales revenues. Transient demand generation tactics and levering on upcoming activities. Qualify and manage travel industry accounts in assigned territory representing multi-properties resorts. Assist in the development of the annual business plan, ensure projects are executed for designated market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability Conduct sales calls, prospecting calls, site inspections, and entertainment in the assigned markets Assist DOSM to drive awareness, secure key target accounts and generate new business opportunities to position them in the marketplace. Organize promotional events in the region with Director of Sales & Marketing. Maintain active participatory role in revenue meetings and share market trends and identify opportunities Ensure current and prospective client databases are maintained to maximize digital communication Prepare and submit multi-property weekly activity calls report to Director of Sales to be reviewed by Director of Sales & Marketing and General Managers. Prepare pre-trip and post-trip reporting of any travel and tradeshow related activities. Participate in monthly sales department and revenue and strategy meetings. Work closely with the resort operations to adhere to standard services. Verifies business booked reflects the best opportunities for the property based on market trends and conditions and individual property needs. Other duties as required Managing Leisure Sales Activities Focuses on leisure opportunities from retail travel agencies. Partners with Global Account Executives that manage Travel Management Company (TMC) & Consortia relationships (e.g. FHR/Amex, Virtuoso, Signature) to pull through leisure business from local branches. Supports the DOSM on market-level and property-specific strategies and initiatives. Works with DOS/ DOSM team to help implement the market's leisure strategy at key buying locations and in alignment with the overall account goals. Leverage in the resort amenities (e.g., Golf, Spa, Culinary), to create new package offerings and market promotions; promotes offerings. Develops complete understanding of Marriott's value proposition to the travel agency market and all associated programs and services Partners with Senior Account Executive (SAE), Travel Industry Wholesale to pull through business within launch market and sustain selling solutions at the property level. Understands competitive market set and economic environment to position hotels appropriately during sales process. Attends appropriate trade shows, travel agency shows, and retail agency events. Focuses on leisure transient and group opportunities from retail travel agencies. Building Successful Relationships Serves as account's "local service guarantee" by verifying that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers' 100% satisfaction. Creates strong partnerships between field and corporate by maintaining a productive dialogue and exchange of ideas. Acts as the customer advocate through understanding the account needs and opportunities. Identifies emerging business opportunities and risks in the market to determine strategic Sales and Marketing implications and provides feedback to key stakeholders; partners with key stakeholders in account planning and determining strategy execution approaches for the market. Manages relationships with the key buyers that drive business to the market to optimize account reach and share for the segment. Develops working relationships with Property staff and provides coaching on specific booking needs to establish pull-through of opportunities of the wholesale segment. Develops and manages relationships with key buyers that drive business to the local market, optimize share and grow the leisure segment. Maintains relationships with key travel programs already established at the enterprise-level for the leisure segment. Develops a close working relationship with operations to execute strategies at the property level. MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others..... click apply for full job details

Dual Property Senior Sales Manager (Remote Based Los Angeles, CA)

Marriott International

Florida

United States

Real Estate

(No Timezone Provided)

Posting Date Aug 10, 2021 Job Number Job Category Sales & Marketing Location CALA Regional Office, 1200 S. Pine Island Road, Plantation, Florida, United States VIEW ON MAP Brand Marriott International, Inc. Schedule Full-Time Relocation? N Position Type Management Located Remotely? Y Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? JOB SUMMARY Will be responsible to represent two properties supporting and handling customer inquiries for international and domestic retail travel agencies focused on leisure business, located in ultra-luxury source markets. Partners with key Sales teams (i.e., Global Sales Organization and Agencies) to verify the pull through of intermediary "segment" strategies and tools in the market, as appropriate. Develops strategic relationships with key segment buyers with the purpose of penetrating and growing market share and driving revenue to the multi-properties. Drives customer loyalty by delivering service excellence through each customer experience and reports to the Director of Sales and Marketing. Processes business correspondence, manages hotel programs, creates contracts and other related booking documentation as required. Constant managing of the Consortia portals promoting strategic offers. Maintains a network in the defined market, and knowledgeable of property operations and amenities. LOCATION: Must be remote based in Los Angeles, CA CANDIDATE PROFILE Education and Experience Bachelor's degree in Hotel Management, Business, Sales, Marketing, or a relevant field of work, or an equivalent Minimum three to five years of managing experience in the hospitality industry. Minimum two years' experience as a Sales Manager, luxury or ultra-luxury environment preferred. English speaking and Spanish preferred but not required. Availability to travel to the respective properties to perform and organize site inspections and mandatory meetings. CORE WORK ACTIVITIES Managing Sales Activities Retains, expands, and grows account revenue through account growth, margin management and implementation of sales initiatives in the key buying locations. Availability to travel to the respective properties to perform and organize site inspections and mandatory meetings. Partners with key Sales teams (i.e., Global Sales Organization (GSO)) to verify the pull through of intermediary segment strategies and tools in the market. Market penetration of the Leisure Market with high potential accounts to optimize demand and satisfy important property needs. Achieves local account revenue and sales goals as defined by Market leadership. Develops and achieves operating budgets and manages controllable expenses. Responds in a timely manner to all incoming business transient opportunities that are within predefined parameters. Focus on strategies to improve retail mix, direct channel mix and overall performance for transient and residences. Leverages all available sales channels (e.g., industry trade shows/events, GSO, property sales teams, etc.) to optimize sales revenues. Transient demand generation tactics and levering on upcoming activities. Qualify and manage travel industry accounts in assigned territory representing multi-properties resorts. Assist in the development of the annual business plan, ensure projects are executed for designated market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability Conduct sales calls, prospecting calls, site inspections, and entertainment in the assigned markets Assist DOSM to drive awareness, secure key target accounts and generate new business opportunities to position them in the marketplace. Organize promotional events in the region with Director of Sales & Marketing. Maintain active participatory role in revenue meetings and share market trends and identify opportunities Ensure current and prospective client databases are maintained to maximize digital communication Prepare and submit multi-property weekly activity calls report to Director of Sales to be reviewed by Director of Sales & Marketing and General Managers. Prepare pre-trip and post-trip reporting of any travel and tradeshow related activities. Participate in monthly sales department and revenue and strategy meetings. Work closely with the resort operations to adhere to standard services. Verifies business booked reflects the best opportunities for the property based on market trends and conditions and individual property needs. Other duties as required Managing Leisure Sales Activities Focuses on leisure opportunities from retail travel agencies. Partners with Global Account Executives that manage Travel Management Company (TMC) & Consortia relationships (e.g. FHR/Amex, Virtuoso, Signature) to pull through leisure business from local branches. Supports the DOSM on market-level and property-specific strategies and initiatives. Works with DOS/ DOSM team to help implement the market's leisure strategy at key buying locations and in alignment with the overall account goals. Leverage in the resort amenities (e.g., Golf, Spa, Culinary), to create new package offerings and market promotions; promotes offerings. Develops complete understanding of Marriott's value proposition to the travel agency market and all associated programs and services Partners with Senior Account Executive (SAE), Travel Industry Wholesale to pull through business within launch market and sustain selling solutions at the property level. Understands competitive market set and economic environment to position hotels appropriately during sales process. Attends appropriate trade shows, travel agency shows, and retail agency events. Focuses on leisure transient and group opportunities from retail travel agencies. Building Successful Relationships Serves as account's "local service guarantee" by verifying that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers' 100% satisfaction. Creates strong partnerships between field and corporate by maintaining a productive dialogue and exchange of ideas. Acts as the customer advocate through understanding the account needs and opportunities. Identifies emerging business opportunities and risks in the market to determine strategic Sales and Marketing implications and provides feedback to key stakeholders; partners with key stakeholders in account planning and determining strategy execution approaches for the market. Manages relationships with the key buyers that drive business to the market to optimize account reach and share for the segment. Develops working relationships with Property staff and provides coaching on specific booking needs to establish pull-through of opportunities of the wholesale segment. Develops and manages relationships with key buyers that drive business to the local market, optimize share and grow the leisure segment. Maintains relationships with key travel programs already established at the enterprise-level for the leisure segment. Develops a close working relationship with operations to execute strategies at the property level. MANAGEMENT COMPETENCIES Leadership Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Managing Execution Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others..... click apply for full job details