Customer Service Advisor - Remote
Confidential
(No Location Provided)
United Kingdom
Customer Service / Call Center
(No Timezone Provided)
Our client, a trusted specialist who provide to domestic households, housing associations and small businesses in the South East, are currently looking to recruit a Customer Service Advisor - night shift to join their growing team. This is will be working remotely from home.
If you are an enthusiastic contact centre professional with great customer service skills, this is an exciting opportunity to develop a rewarding career with a growing and people-focused business.
Interested? Here's more …
As a Customer Service Advisor, you will deliver a friendly and effective service to customers using our home services.
In this varied role, you will handle a wide range of telephone queries covering insurance claims, chargeable work, water and wastewater account enquiries. You will provide advice and information on the services they provide, handle complaints professionally and effectively and promote the benefits of the services to their existing customers.
Additionally, you will:
- Help coordinate and schedule work for Mobile Engineers
- Liaise with Wholesalers to resolve customer queries
- Identify opportunities to up-sell or cross-sell services
- Liaise with third-party providers to ensure all work is completed within agreed timescales
Why should you apply?
Our client recruit based on potential, values and fit, as well as just experience and qualifications. And therefore are seeking a Customer Service Advisor with:
* A good telephone manner
* The ability to remain calm under pressure
* Good organisation and multitasking skills
* Excellent computer skills
* Previous experience in a call centre environment
* A customer service background
* A background in insurance would be desirable.
Lastly…
Offering a competitive basic salary of £23,000 as well as fantastic benefits, this is a great opportunity to join a friendly and supportive team committed to delivering a fantastic, high-quality service to their customers. It's an exciting time to join them as they go through a period of growth and investment.
For those with ambition, there is scope to progress into a more senior position, making this the ideal role in which to achieve your professional goals.
The working hours with this role will be Wednesday to Saturday 21:00 - 6:00, please only apply if you can commit to these hours on a remote basis.
***For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search
Customer Service Advisor - Remote
Confidential
(No Location Provided)
United Kingdom
Customer Service / Call Center
(No Timezone Provided)
Our client, a trusted specialist who provide to domestic households, housing associations and small businesses in the South East, are currently looking to recruit a Customer Service Advisor - night shift to join their growing team. This is will be working remotely from home.
If you are an enthusiastic contact centre professional with great customer service skills, this is an exciting opportunity to develop a rewarding career with a growing and people-focused business.
Interested? Here's more …
As a Customer Service Advisor, you will deliver a friendly and effective service to customers using our home services.
In this varied role, you will handle a wide range of telephone queries covering insurance claims, chargeable work, water and wastewater account enquiries. You will provide advice and information on the services they provide, handle complaints professionally and effectively and promote the benefits of the services to their existing customers.
Additionally, you will:
- Help coordinate and schedule work for Mobile Engineers
- Liaise with Wholesalers to resolve customer queries
- Identify opportunities to up-sell or cross-sell services
- Liaise with third-party providers to ensure all work is completed within agreed timescales
Why should you apply?
Our client recruit based on potential, values and fit, as well as just experience and qualifications. And therefore are seeking a Customer Service Advisor with:
* A good telephone manner
* The ability to remain calm under pressure
* Good organisation and multitasking skills
* Excellent computer skills
* Previous experience in a call centre environment
* A customer service background
* A background in insurance would be desirable.
Lastly…
Offering a competitive basic salary of £23,000 as well as fantastic benefits, this is a great opportunity to join a friendly and supportive team committed to delivering a fantastic, high-quality service to their customers. It's an exciting time to join them as they go through a period of growth and investment.
For those with ambition, there is scope to progress into a more senior position, making this the ideal role in which to achieve your professional goals.
The working hours with this role will be Wednesday to Saturday 21:00 - 6:00, please only apply if you can commit to these hours on a remote basis.
***For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee***
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search