Product Manager (REMOTE)

The Product Manager will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead the demo to key stakeholders at program milestones.

RESPONSIBILITIES

Customer Focus
• Interacts frequently with customers, and generates customer requirements.
• Anticipates customer needs and prioritizes those for the organization.
• Understands how his/her role impacts customer satisfaction.
• Continuously aims to meet customer expectations without compromising the commercial viability of the product.

Data-Driven Decision-Making & Analysis
• Demonstrates the ability to make trade off decisions between potential product capabilities.
• Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.
• Effectively manages day-to-day issues and problems without intervention.
• Generates new ideas by analyzing product data for insights.


Product Delivery & Development Lifecycle
• Solves customer issues with product features that achieve business goals and metrics.
• Has a deep understanding of his/her feature area and develops prototypes.
• Participates in product discovery, according to defined process, for new product development.
• Manages portions of the product lifecycle.
• Is familiar with SDLCs as identified by management e.g. agile processes.

Strategy & Commercial Acumen
• Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction.

Technical Skills
• Considers high-level technical approaches to use when prioritizing functionality.
• Is proficient in various technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.)
• Has a firm grasp of data and technical architecture principles and best practices.

COMPETENCIES

Personal Capability

Practices Self-Development

Continually develops depth and breadth in key competencies

Takes concrete actions relating to feedback to improve performance

Actively seeks feedback from others

Understands own strengths and weaknesses and looks for opportunities to build on both

Solves Problems and Analyzes Issues

Is able to ask effective questions and collect facts from multiple sources in order to solve problems

Is able to effectively identify and analyze problems and propose solutions

Effectively manages day-to-day issues and problems without intervention

Innovates

“Brainstorms“ with others to look for different approaches to current process and tasks

Looks for opportunities to develop new ideas or thinking within own role

Experiments with new ideas as part of role

Interpersonal Skills

Communicates Powerfully and Prolifically

Demonstrates effective conversational skills, including active listening and questioning

Shares information relevant to own role

Participates in team presentations

Collaboration and Teamwork

Encourages co-operation between all members of the team

Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team

Helps people to resolve conflict

Identifies and removes barriers to team performance

Identifies ways for further collaboration across teams

Builds Relationships

Establishes rapport with others on the team and across teams

Works effectively with others to get work done

Treats all individuals with respect

Handles difficult situations, minimizing conflict

Inspires and motivates others to high performance

Brings enthusiasm to the team

Gets to know others in the team and what is important to them

Observes behaviors and models self after the others

Leads by example by performing at high levels

Develops Others

Shares own specialist skills and knowledge with other members of the team

Acts as a buddy to new individuals on a team

Looks for opportunities to provide feedback to others

Focus On Results

Drives for Results

Works hard to achieve objectives

Stays focused on key commitments

Works with others to achieve joint goals

Looks to overcome obstacles or barriers to performing

EXPERIENCE (US ONLY) AND EDUCATION

Critical Experiences:

Involved with released changes or enhancements that improved customer in satisfaction and/or commercial impact.

Demonstration of thorough product knowledge

Successful participation in customer engagements.

Education to Qualify:

Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.