Field Operations Manager - Optum Payment Integrity - Remote in Central Texas Area

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Field Manager, Credit Balance role will be responsible for the operational leadership of an assigned geographic territory of providers for the Credit Balance business unit. This position provides strategic leadership as well as day to day management for a team of Regional Account Managers (RAM) in the assigned territory, and is responsible for provider relationships at multiple levels, client satisfaction, and achieving/exceeding production targets for the assigned territory. Responsibilities include: developing and implementing strategy focused on achieving/exceeding production goals for team, building and maintaining multi-level provider relationships, and supervision and development of front-line staff. As a member of the Credit Balance Field leadership team, you will also liaise with the National Directors, Credit Balance in understanding customer expectations and developing strategies and operational plans to address current and future business needs.

You'll enjoy the flexibility to either work in office in the Central Texas area or telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Develops and implements strategic initiatives for assigned territory focused on driving results, developing team, and maximizing provider relationships at all levels
• Establishes, builds and maintains key provider (client) relationships at locations throughout the assigned territory. Responsible for managing relationships at all leadership levels at each provider within the territory
• Is accountable for the meeting/exceeding P&L goals for the assigned territory. Manages the daily operation to ensure targets are achieved from a production, quality and relationship perspective
• Utilizes market knowledge to identify trends and develop and implement solutions. Communicates with leader and peers to ensure best practices are identified and shared
• Owns the talent management process throughout territory with a focus on development of key performers, recruitment, succession planning and performance management
• Provides ongoing technical and relationship coaching and training to team to ensure performance and developmental goals are achieved and maintained
• Day to day management of a team of field based Regional Account Managers (RAM's) providing strategic leadership, technical and operational coaching and next level support
• Represents field leadership on special projects as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or equivalent, relevant business experience
• 3+ years of direct report people management
• 3+ years of client management and/or account management experience
• Demonstrated successfully managing P&L
• Experience building and maintaining multi-level customer relationships through communication, collaboration and efficiency.
• Strong ability to accurately assess risk and willingness to make independent decisions based upon those assessments
• Experience using MS Office Products (Word, Excel, PowerPoint)

Preferred Qualifications:

• Strong financial acumen, the ability to establish aggressive goals & deliver results
• Strong communication skills; able to effectively communicate to direct reports, Sr. Leadership & matrix partners on a consistent basis
• Must be able to effectively manage a field staff based at multiple customer locations

Soft Skills:

• Ability to build and maintain multi-level customer relationships through communication, collaboration and efficiency
• Excellent attention to detail & time management skills; demonstrated ability to manage multiple priorities simultaneously
• Strong ability to accurately assess risk and willingness to make independent decisions based upon those assessments
• Able to work independently in remote environment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Field Operations Manager, Optum Payment Integrity, client management, territory, relationship, #RPO, work from home, WFH, WAH, work at home, telecommute, remote, hiring immediately, Austin