TECH SUPPORT TECHNICIAN II- Works from Home
Lumen
2021-09-23T17:02:45Z
Information Technology
(No Timezone Provided)
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
Job Summary
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!
TRAINING STARTS NOVEMBER 8TH!
Lumen is seeking upbeat customer service contact center representatives to assist current voice and high-speed internet customers with service-related issues including hardware and software configurations. All contacts are inbound and are technical support only, NO SALES REQUIREMENTS . Combined with your current computer skills, Lumen has a technical support training program for you to achieve success. This is a full-time, WORK-AT-HOME contact center position.
Working at Lumen you'll receive:
Comprehensive benefits package Extensive training Fully funded tuition assistance program (up to $5,200 per year available)! 401k savings with company match Fitness reimbursement (up to $25 per month) Wellness Rewards (up to $600 self or $1200 per couple) Survivor Benefit (6 months salary paid to surviving eligible family members)
Job Description
Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper level technical support when needed.
Qualifications
This is a home-based position. You will need to provide internet access. You will need a home environment which is free from distractions which might interrupt calls. To be eligible you must reside in one of the following states: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Missouri, North Carolina, Nevada, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Washington D.C.
Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Experience with common internet software is preferred. Preferred but not required: 6 months experience in technical support, help desk, and/or contact centers. SYSTEM REQUIREMENTS:
As a Work at Home employee, Lumen will supply you a laptop running Windows 10, second Monitor, Key board, Mouse, and USB headset. You must meet the following physical/logistical requirements for "at home" work in this position:
Must subscribe to High Speed Internet Service with minimum speed of 10 mbps (No VoIP service is allowed). PC must be physically connected to modem/router using Ethernet cable (i.e. computer cannot be run on a wireless connection). You are responsible for establishing a dedicated workplace in your home or work location. The workplace must have adequate work surface and be free of background noise and distractions. During assigned work hours you must make arrangements for childcare and ensure that pets or others cannot be heard by customers.
TECH SUPPORT TECHNICIAN II- Works from Home
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
Job Summary
START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!
TRAINING STARTS NOVEMBER 8TH!
Lumen is seeking upbeat customer service contact center representatives to assist current voice and high-speed internet customers with service-related issues including hardware and software configurations. All contacts are inbound and are technical support only, NO SALES REQUIREMENTS . Combined with your current computer skills, Lumen has a technical support training program for you to achieve success. This is a full-time, WORK-AT-HOME contact center position.
Working at Lumen you'll receive:
Comprehensive benefits package Extensive training Fully funded tuition assistance program (up to $5,200 per year available)! 401k savings with company match Fitness reimbursement (up to $25 per month) Wellness Rewards (up to $600 self or $1200 per couple) Survivor Benefit (6 months salary paid to surviving eligible family members)
Job Description
Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper level technical support when needed.
Qualifications
This is a home-based position. You will need to provide internet access. You will need a home environment which is free from distractions which might interrupt calls. To be eligible you must reside in one of the following states: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Michigan, Missouri, North Carolina, Nevada, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Washington D.C.
Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting. Experience with common internet software is preferred. Preferred but not required: 6 months experience in technical support, help desk, and/or contact centers. SYSTEM REQUIREMENTS:
As a Work at Home employee, Lumen will supply you a laptop running Windows 10, second Monitor, Key board, Mouse, and USB headset. You must meet the following physical/logistical requirements for "at home" work in this position:
Must subscribe to High Speed Internet Service with minimum speed of 10 mbps (No VoIP service is allowed). PC must be physically connected to modem/router using Ethernet cable (i.e. computer cannot be run on a wireless connection). You are responsible for establishing a dedicated workplace in your home or work location. The workplace must have adequate work surface and be free of background noise and distractions. During assigned work hours you must make arrangements for childcare and ensure that pets or others cannot be heard by customers.